5 Hospitality / Hotel Jobs in Ethiopia jobs

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FULL_TIME
 
General Maintenance Coordinator
Green Land Tours & Hotels PLC Arba Minch, Ethiopia
Job Responsibilities Responsible for all Electrical, plumbing and other maintenance coordination How to Apply Please apply online via etcareers.com
Jan 30, 2020
FULL_TIME
 
Reservation Officer
Green Land Tours & Hotels PLC Gerji, Addis Ababa, Ethiopia
// JOB TITLE: Reservation Officer MAJOR DUTIES AND RESPONSIBILITY: Being accountable to the Booking And Reservation Section Head Accommodate clients by reserving rooms to guests at the hotels and lodges. Make sure that the accommodation is comfortable for the clients with where they are staying. Provide the reservation services to clients being reliable, responsible, and dependable, and fulfilling obligations. Inform the hotels and lodges when clients are arriving so that their rooms will be available. Provide the reservation services to clients being sensitive to others’ needs and feelings and being understanding and helpful on the job. Observe, receive, and obtain information from all relevant sources. Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Provide the reservation services to clients being pleasant with others on the job and displaying a good-natured, cooperative attitude. Provide the reservation services to clients maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behaviour, even in very difficult situations. Keep up-to-date technically and apply new knowledge to the job. Provide the reservation services to clients by accepting criticism and dealing calmly and effectively with high stress situations. Control the check-in process by sending a room list with occupant names to the hotels and lodges well before the start of the tour so they can allocate rooms. Maintain positive guest relations at all times. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge at all times of all hotel features/services, hours of operation; all room types, numbers, layout, decor, appointments and location; all room rates, special packages and promotions; room availability status for any given day; and all hotel and departmental policies and procedures. Ensure that current information on rates, packages and promotions is available at the front desk and that all staffs are knowledgeable on such. Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. Ensure that guests are greeted, checked in and allocated rooms promptly and courteously. Ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest. To be readily available at all times to deal with problems or complaints. Ensure that rooms have been serviced and maintained to the standards laid down by the company. Ensure that incoming and outgoing telephone calls are handled promptly and courteously. Ensure that reservations are taken correctly and courteously. Ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times. Ensure effective and speedy check-out facilities. Carry out any other duties given by the immediate superior. QUALIFICATIONS: Education and Training: Diploma in Reservation or other related fields. 1 year experience Various training in reservation. Training programs that impart a broader knowledge of reservation policy and operations.
Jan 30, 2020
FULL_TIME
 
Food and Beverage Manager
Green Land Tours & Hotels PLC Remote (Arba Minch, Ethiopia)
Being accountable to the Resort Manager, the Food and Beverage Manager is responsible for planning, organizing and presenting the food and beverage services of the hotel for a particular occasion or regular services, thereby meeting customer expectations, hygiene standards and financial targets. Work closely with the Resort Manager and Chef in order to develop and implement a sales program to fulfill the objective of increased sales.   Continually work to ensure correct handling procedures to minimize dishes, plates, and other kitchen tools breakage and food waste. Maintain responsibility for sales, expenses and profit goals as outlined in the hotel plans/budgets, while promoting the hotel goals of customer service and satisfaction, team work, reporting requirements and financial performance. Assist in planning and implementing of procedures for special hotel events and dinner or other formal meal functions. Plan menus for an occasion by consulting with Chef. Make sure that health and safety regulations are strictly observed. Maintain stock levels and check if new supplies are required. Oversee the management of facilities, like checking event bookings and allocation of resources or staff. Ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards. Ensure that restaurants and rooms are clean and well maintained, that table appointments, including flower arrangements are impeccable. Ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers. Ensure that barmen are well trained, correctly and smartly dressed and serve their customers in a professional and friendly manner. Carry out any other duties given by the immediate supervisor.
Jan 30, 2020
FULL_TIME
 
Engineering Supervisor
Marriott Executive Apartments Addis Ababa Addis Ababa, Ethiopia
*Job Number** 20000044 *Job Category** Engineering and Facilities *Location** Marriott Executive Apartments Addis Ababa, African Avenue, Kebele 19, Addis Ababa, Ethiopia, Ethiopia VIEW ON MAP *Brand** Marriott Executive Apartments *Schedule** Full-time *Position Type** Non-Management/Hourly *Start Your Journey With Us** The world is a big place and Marriott Executive Apartments offers corporate apartments in the biggest and best cities for business travel across Europe, Asia, Latin America and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each days activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display thorough knowledge of building systems, emergency response, and building documentation including reading standard blue prints and electrical schematics concerning plumbing and HVAC. Display advanced engineering operations skills and general mechanical ability. Display professional journey level expertise in at least three of the following areas with basic skills in the remaining: air conditioning and refrigeration, electrical, plumbing, carpentry and finish skills, mechanical, general building management, pneumatic/electronic systems and controls, and/or energy conservation. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision. Perform routine inspections of the entire property, noting safety hazards, lack of illumination, down equipment (such as ice makers, fans, extractors, pumps), and take immediate corrective action. Inspect and repair all mechanical equipment including, but not limited to: appliances, HVAC, electrical and plumbing components, diagnose and repair of boilers, pumps and related components. Use the Lockout/Tagout system before performing any maintenance work. Display thorough knowledge of maintenance contracts and vendors. Display advanced knowledge of engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform advanced troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers (e.g., Engineers I, II, and III) as necessary and supervise work in progress and act in a supervisory role in the absence of supervisors and/or management. Display ability to perform Engineer on Duty responsibilities, including readings and rounds. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested. _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Jan 02, 2020