GE Aviation Addis Ababa, Ethiopia
Role Summary: The role will be responsible for supporting the Bombardier Q400 Composite Propeller system at the Ethiopian Airways MRO shop, and for providing technical support to operators in the African region.You will be the product expert and focal point for providing assistance with troubleshooting, training, planning & logistical issues to complete the contract work scope. Essential Responsibilities: The role will be responsible for ensuring the customer performs propeller maintenance compliantly and aligned to best practices and published technical data. • Act as a conduit for all customer and business related issues aligned to technical and day to day commercial matters. • Perform classroom, formal and (OJT) On Job Training with technical instructions. • Provide general technical direction and assistance to the customer in the operation, • maintenance, repair, logistic support, and installation of GE products • Provide on-site interpretation of data and technical instruction • Provide Project Engineering, Program Management and Field Service management with complete and prompt information regarding status of programs, customer problems, failures,trends, and climate. • Provide technical assistance through on-site training, guidance and (OJT) training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including; the use and proper interpretation of data and technical instructions • Provide communication to Product Support and commercial team regarding all program activities and problems through regular, timely reports • Be responsible for reports, including; obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support • Assist customers in scheduling maintenance and workload • Assist in ensuring parts meet established schedules • Review reported malfunctions and identify / analyze any undesirable trends • Make recommendations on findings • Review effectiveness of maintenance actions in order to identify training needs • Provide on-call and extended shift field service support Qualifications/Requirements: Must have a minimum of bachelor’s degree in the mechanical or aeronautical field from an accredited university or college (or a high school diploma/GED or Engineering Apprenticeship with 12 years’ experience) • Must have a minimum of 7 years of experience in a field service or maintenance position Desired Characteristics: Strong oral and written communication skills • Strong interpersonal and leadership skills • Proven analytical and quality improvement ability • Ability to interface at all levels of the organization, both internally and externally • Turbo Propeller systems experience. ‘Hands On’ repair experience and propulsion systems knowledge • Strong attention to detail • Self-starter comfortable working as a remote team • Composite repair experience • Capable of managing multiple and varied tasks About Us: GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers.
Nov 26, 2019