ETB 50,000 - ETB 55,000 monthly
Saicooper HR Extension PLC
Addis Ababa, Ethiopia
Job description-Trainer
Minimum requirements (Education Qualification & Work Experience)
● Bachelor's degree
● Should have Communication training or coaching / work experience in the call center industry
● Ready to work from office - Kenya
● Excellent in Amharic or Oromo or Tigrinya
●
Statement of purpose
To train new hires (agent level) on Communication and soft skills, equipping them to handle customers through Voice / Chat process as per the program requirements and ensuring these trainees meet the various program requirements.
Summary of essential job functions
● To train new hires on Communication (Voice & Accent) and soft skills (FLE modules)
● To conduct communication and soft skills refreshers for tenured agents as and when required
Competency Requirements: [Technical & Behavioral]
● Must be adept in MS Office
● Facilitation Skills
● Should have excellent communication...