Dashen Bank Kebri Dehar, Ethiopia
JOB SUMMARY The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth JOB REQUIREMENT Qualification:- Bachelor degree in a business related field e.g. accounting, management, Economics, business administration etc Experience: – Minimum of Six (6) years of banking experience Language Skill:-Proficiency in Somali language is mandatory Required Competencies Understands the basic mechanisms of general financial products and services. Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes. Good knowledge and effective application of all relevant banking...
May 18, 2020