Customer Service Manager I (Hirna Branch Under Dire Dawa District) DB/ Vacancy- 081/20 Job Summery ·         The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.   Job Requirements Academic & Professional Qualification ·         Bachelor degree in a business related field e.g. accounting, management, economics, business administration Experience ·         Minimum of Six (6) years of banking experience Required Technical Competency...

Senior Officer IT Service Desk (Incident & Request Management) DB/ Vacancy-083/20 Job Summery The Service Desk Officer is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. He /she is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The job holder is responsible for operating the service desk within the Bank’s ICT shared service and be the customer service champion.   Job Requirements Academic & Professional Qualification Bachelor’s degree in Information Technology, Computer Science, Computer Information System or any other equivalent field. ·         Professional ICT qualifications such as ITIL is an added advantage....