Hijra Bank

Purpose of the job : To support the sustainable and profitable growth of the Bank by enhancing the attraction, satisfaction and retention of customers through excellent customer service delivery, and improving the efficiency of the branch operation and resource utilization. Main Duties and responsibilities: Develop and implement service delivery plan and programs to optimize service excellence and customer experience in the branch. Ensure proper compilation of information for loan and foreign currency request and submission of the same to the appropriate organ for further processing and approval. Communicate with customer relationship management and other concerned staff members to ensure coordination, consistency, and to create selling and cross-selling opportunities, and assist in responding to questions and resolving issues. Monitor customer service delivery in the branch and ensure that customer expectations are consistently meet and exceeded. Work...