Deutsche Post DHL Group

Position - SVC Operations Supervisor Role Context Plan and Supervise local operations and courier staff to ensure daily operational productivity, quality, and cost targets are met and standard procedures are followed. Provide leadership and motivation to staff and monitor their productivity, development, and satisfaction. Key Responsibilities Support business acquisition and customer relationship management from the operations perspective for defined customers, both directly with customers and in conjunction with appropriate DHL sales management Maintain a day-to-day contact with the customer services section in resolving delivery and operations service problems within the SBU. Support the effective implementation and deployment of Regional and Country projects, programmes, and initiatives within the SBU Ensure daily operational targets are met and take actions to reverse identified areas of underperformance. Ensure compliance...

Position - Gateway Operations Agent Role Context Ensure that all shipments – both inbound and outbound – are processed according to local and DHL Network standards and that transit times are met Key Responsibilities Activate the standard and agreed process flow in daily operations to satisfy the customer needs and requirements Activate the contingency plan for any emergency or the occasional customer requirements Assist in ensuring operational practices and procedures are carried out effectively Carry out any administrative task that is required for the Service Centre in order to process material and provide network and shipment information often within tight time frames. Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedures. Ensure the attainment of both inbound and outbound shipment clearance,...

Position - Bond Staff Role Context Ensure all held shipments are scanned into Bond and given a location as per DHL and Customs requirements.  To accurately process all Held shipments to ensure their clearance and release in a timely manner . Key Responsibilities ·  Ensure that  the correct procedure is followed for ·  Scanning Shipments into bonds. ·  Inventory Bond Scan. ·  Scanning Out of Bond. ·  Cleared in Bond Report. ·  Bond Reconciliation Report ·  Part Landed/ Short Landed/ Surplus Shipments. ·  Multipiece shipments ·  High Value/ Sensitive shipments ·  Exception Shipments   Minimum Requirements Education and experience Degree in any field Computer literate Driving License

Position - Warehouse Agent Role Context To support and assist the Air OPS Coordinator as required and provide backup for absence/peaks in Operational functions Ensure that all flight alerts, shipment, and service information (electronic and/or manual) are retrieved and actioned on time and that any required paperwork or data entry is accurately prepared and entered for transmission to the relevant destination on time. Key Responsibilities §  Ensure incoming shipments are recovered, “break bulked, and processed in the quickest, most efficient manner possible §  Ensure accurate sorting and optimum loading of all inbound & outbound shipments §  Ensure that pre-alerts are actioned and sent on time §  Advise the concerned people of any flight offloads, delays etc §  Ca rry out any administrative task that is required for the Service Centre in order to process material...

Position - Team Leader Role Context To supervise the Customer Service Advisors (Tracing) and Service Desk Advisors, ensuring that an efficient and professional service is provided to customers at any given time. To ensure that all incoming contacts from all customers and the network, into the contact centre are well handled. To ensure that traces and remote bookings are handled in a professional manner and assist the Manager in enforcing procedures to ensure a streamlined and disciplined Customer Services Department. Also to establish DHL’s reputation as a company that cares about its customers. Key Responsibilities Focus on handling customer inquiries and problems after they have placed their orders, in particular track and trace.   Ensure that all customer issues are registered and dealt with in accordance to regional standards and objectives. Ensure free flow of information between internal departments....

Role Title: Service Point Advisor Overall Purpose:  Provide quality and professional service to walk in customers in a manner that will repeat Patronage Responsibilities: Assist the Service Point Supervisor to carry out relevant SPA staff orientation programs and on-the-job training for SPA recruits from Agencies and IRO's Provide customer-oriented service at all times in order to satisfy Customer needs. Sell DHL range of products and services at point of sale in order to stimulate patronage of other services. Maintain a high standard of personal and office appearance and ensure the corporate image is projected positively at all times Deliver best-in-class customer service by fulfilling each customer’s unique needs while adhering to DHL policies. Respond to customer’s queries regarding information on prices customs requirements etc. Accountable for safe and accurate collection of sales proceeds and ensure proceeds are...