Deutsche Post DHL Group
Addis Ababa, Ethiopia
Position - SVC Operations Supervisor
Role Context
Plan and Supervise local operations and courier staff to ensure daily operational productivity, quality, and cost targets are met and standard procedures are followed. Provide leadership and motivation to staff and monitor their productivity, development, and satisfaction.
Key Responsibilities
Support business acquisition and customer relationship management from the operations perspective for defined customers, both directly with customers and in conjunction with appropriate DHL sales management
Maintain a day-to-day contact with the customer services section in resolving delivery and operations service problems within the SBU.
Support the effective implementation and deployment of Regional and Country projects, programmes, and initiatives within the SBU
Ensure daily operational targets are met and take actions to reverse identified areas of underperformance.
Ensure compliance...