Being accountable to the Marketing and Resort Manager, the Housekeeping Head supervise and control the cleaning and servicing of all room service areas, ensuring that service is prompt, courteous, to the standards laid down by the hotel and within agreed budgetary limits.
Plan and schedule the standard procedure for cleaning all rooms.
Communicate the Marketing and Customer Relation Section Head or Receptionist when guests report complaints regarding room uses.
Schedule periodical maintenance of housekeeping equipments.
Ensure the rooms are clean and tidy.
Contribute to the security of a hotel by helping to monitor the access of visitors.
On a daily basis mop floors, beds, cloth hunger, toilets and items in the toilet, the surroundings, and others.
Ensure statutory health and safety standards in the hotel rooms and the surroundings.
Ensure that VIP rooms receive the designated extras.
Ensure an adequate supply of clean linen in a good state of repair.
Ensure that rooms are checked regularly for repairs and refurbishing, and that appropriate maintenance is effected.
Notify the Marketing and Customer Relation Section Head, as soon as possible of the inability to report for duty, and also on return to work from all periods of absence.
Carry out any other duties given by the immediate supervisor.