Sep 23, 2019

Senior Officer - ATM Support

  • Zemen Bank
  • Zemen Bank, Addis Ababa, Ethiopia
Full Time Banking Jobs in Ethiopia Information Technology Jobs in Ethiopia

Job Description

Job Summary

The purpose of this job is to ensure the Bank serves its Customers efficiently and without interruption by properly supporting Card Banking; to follow policies and standards to review documents and solves user requests to ensure the satisfaction of Customer’s ATM experience; to develop, maintain and support knowledge directory (knowledgebase) based on requests from Users; to  ensure that Customer ATM related requests are addressed in a timely manner;  to prepare timely reports on frequently asked questions; to support and assist users on a daily basis to solve core banking related issues; to monitor and administer the ATM services of the Bank as well as all infrastructure used for ATM banking  and etc.

Job Requirement

Educational Qualification Required:

  • BSc in Computer Science, Information Systems, IT, Computer/Software Engineering and other related fields.

Minimum Work Experience

  • Four (4) years of relevant experience out of which 2 years as ATM Officer or in equivalent Positions.

Additional Skills:

  • on mission critical System support in a corporate environment
  • Knowledge and skill in organizing and leading business firms
  • Industry specific skills (products and services)
  • Emotional Intelligence
  • Data analysis and presentation skill
  • Strategic thinking and strategic planning skill etc.

How to Apply

Interested and qualified applicants are invited to apply in person by attaching their non-returnable application and CV with all credentials to the Bank’s Human Resource Department or can send their Application letter, CV and scanned documentations via email to within ten working days for the remaining from the date of this announcement.

Only shortlisted candidates will be contacted.

Human Resource Department

Zemen Bank S.C

Address: Kazanchis Abebech Bldg. (Near Radisson Blu Hotel)

Tel. +251-11-5- 57 58 70 or +251-11-5- 57 51 66 or 251-11-5- 57 44 62

P.O. Box 1212

Addis Ababa