Sep 23, 2019

Senior Customer Service Officer - Operation

  • Zemen Bank
  • Zemen Bank, Addis Ababa, Ethiopia
Full Time Banking Jobs in Ethiopia

Job Description

Job Summary

The purpose of this job is to review the loan applications of customers and insure their completeness; to conduct business visits on customers’ offices, business sites, receive loan applications and ensure fulfilment of all loan related documents; to conduct first level analysis on customers’ loan applications; to serve customers and ensuring customer satisfaction with full effort and maximum care; call and visit customers, promote the bank and its products, propose to establish relationship with the bank and follow up on the customer’s action and the bank’s services being provided and ensure all banking needs of customers are met on time.

Job Requirement

Educational Qualification Required:

  • BA in Economics, Accounting, Banking & Finance, Management or related fields.

Minimum Work Experience

  • 4 years relevant experience in Credit related activities out of which 2 years as Credit/Loan Officer or in equivalent positions.

Additional Skills:

  • Computer application skill
  • Credit analysist and follow up skill
  • Industry specific skills (products and services)
  • Emotional Intelligence
  • Data analysis and presentation skill etc.

How to Apply

Interested and qualified applicants are invited to apply in person by attaching their non-returnable application and CV with all credentials to the Bank’s Human Resource Department or can send their Application letter, CV and scanned documentations via email to within ten working days for the remaining from the date of this announcement.

Only shortlisted candidates will be contacted.

Human Resource Department

Zemen Bank S.C

Address: Kazanchis Abebech Bldg. (Near Radisson Blu Hotel)

Tel. +251-11-5- 57 58 70 or +251-11-5- 57 51 66 or 251-11-5- 57 44 62

P.O. Box 1212

Addis Ababa