Maersk Ethiopia is looking to hire a Customer Experience Partner to join our team in Addis Ababa.
The role of the Customer Experience Partner is to actively build strong relationships with customers and to gain understanding of their business, to deliver excellent customer service and maximise sales opportunities. This will include proactively identifying new customer opportunities and developing existing customer relationships to deliver volume and gross profit targets.
• Customer Service Skills
• Capable of building solid rapport over the phone
• Can build and maintain a strong network of customers
• Successfully manages negotiation process
• Ability to qualify leads
• Is a clear communicator at all levels of the organisation
• Capable of overcoming objections
• Has knowledge of market competitors and industry trends
• Confident in decision making
• Telesales experience is a plus
We specialise in providing containerised shipping services to and from fast-growing and emerging markets such as Africa, Middle East, the Indian Subcontinent and South America. These are markets where we have decades of experience and an extensive presence. We are also active in the trades to and from North America, Europe/Med and the Far East. We support our Customers in shipping their goods to and from those markets through understanding their many challenges and applying our commitment, care and personal touch. Our focus is to offer a service that goes beyond just providing the best network. We partner with our Customers every step of the way. 1200 Safmariners in more than 90 countries around the globe share a common goal, to be the people making the difference in shipping and our ambition is to continue delivering the highest level of care for our Customers and their business. Safmarine is part of the Maersk Group.