Oct 01, 2019

Customer Experience Partner

  • Maersk Ethiopia
  • Addis Ababa, Ethiopia
Full Time Customer Service Jobs in Ethiopia Sales Jobs in Ethiopia

Job Description

Maersk Ethiopia is looking to hire a Customer Experience Partner to join our team in Addis Ababa.
The role of the Customer Experience Partner is to actively build strong relationships with customers and to gain understanding of their business, to deliver excellent customer service and maximise sales opportunities. This will include proactively identifying new customer opportunities and developing existing customer relationships to deliver volume and gross profit targets.

We are looking for

• Customer Service Skills
• Capable of building solid rapport over the phone
• Can build and maintain a strong network of customers
• Successfully manages negotiation process
• Ability to qualify leads
• Is a clear communicator at all levels of the organisation
• Capable of overcoming objections
• Has knowledge of market competitors and industry trends
• Confident in decision making
• Telesales experience is a plus