Customer Service Officer

  • SARIA Recruitment
  • Addis Ababa, Ethiopia
  • Mar 16, 2023
Full Time Customer Service Jobs in Ethiopia

Job Description

Duties and Responsibilities

  • Communicating with customers through various channels and set up meetings with potential clients;
  • Answering calls and inquiries about a company’s products or services;
  • Delivering information about a company’s offerings;
  • Providing proactive customer outreach;
  • Collecting, analyzing and resolving customer complaints and feedback;
  • Participate on behalf of the company in exhibitions, conferences or workshops;
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times;
  • Knowing our products inside and out so that to reply promptly for any query;
  • Keeping records of customer interactions, transactions, comments, and complaints;
  • Communicating and coordinating with colleagues as necessary;
  • Review and gather feedback on the efficiency of the customer service process;
  • Managing a team of junior customer service representatives;
  • Ensure customer satisfaction and provide professional customer support;
  • Build sustainable relationships and trust with customer accounts through open and interactive communication;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Meet personal and customer service team sales targets.

Skills & Abilities

    • Proven work experience with customer support;
    • Ability to stay calm when customers are stressed or upset;
    • Customer orientation and ability to adapt to different characters;
    • Strong customer handling and listening skills;
    • Excellent Communication and persuasive speaking Skills;
    • Excellent time management skills and ability to prioritize task
    • Ability to adapt to new environments and take responsibilities;
    • Self-motivated and result driven;

Academic qualification

    • Degree in Business Management, Hotel Management, Customer Service or other business-related Fields.

Years of experience: 3+ years of related work experience

Salary: Negotiable

Submission: Interested applicants fulfilling the above requirements can submit their CVs and copy of their credentials through our email address:

Note: - don’t forget to write the position you are applying for in the subject line when you send your CVs!