Customer Service Officer

Duties and Responsibilities

• Communicating with customers through various channels and set up meetings with potential clients;
• Answering calls and inquiries about a company’s products or services;
• Delivering information about a company’s offerings;
• Providing proactive customer outreach;
• Collecting, analyzing and resolving customer complaints and feedback;
• Participate on behalf of the company in exhibitions, conferences or workshops;
• Maintaining a positive, empathetic, and professional attitude toward customers at all times;
• Knowing our products inside and out so that to reply promptly for any query;
• Keeping records of customer interactions, transactions, comments, and complaints;
• Communicating and coordinating with colleagues as necessary;
• Review and gather feedback on the efficiency of the customer service process;
• Managing a team of junior customer service representatives;
• Ensure customer satisfaction and provide professional customer support;
• Build sustainable relationships and trust with customer accounts through open and interactive communication;
• Provide accurate, valid and complete information by using the right methods/tools;
• Meet personal and customer service team sales targets.

Skills & Abilities

• • Proven work experience with customer support;
  • Ability to stay calm when customers are stressed or upset;
  • Customer orientation and ability to adapt to different characters;
  • Strong customer handling and listening skills;
  • Excellent Communication and persuasive speaking Skills;
  • Excellent time management skills and ability to prioritize task
  • Ability to adapt to new environments and take responsibilities;
  • Self-motivated and result driven;

Academic qualification

• • Degree in Business Management, Hotel Management, Customer Service or other business-related Fields.

Years of experience: 3+ years of related work experience

Salary: Negotiable

Submission: Interested applicants fulfilling the above requirements can submit their CVs and copy of their credentials through our email address: job@sariaconsult.com

Note: - don’t forget to write the position you are applying for in the subject line when you send your CVs!