Jan 26, 2018

Guest Relations Officer at St. Paul’s Hospital Millennium Medical College (SPHMMC)

  • St. Paul's Hospital Millennium Medical College -Ethiopia
  • Addis Ababa, Ethiopia
Contractor Education Healthcare Media-Journalism

Job Description

St. Paul’s Hospital Millennium Medical College (SPHMMC)

Job Vacancy in Ethiopia

St. Paul’s Hospital Millennium Medical College (SPHMMC) is a federal tertiary hospital and medical college, operating under the auspices of and in close cooperation with the Federal Ministry of Health and has as our vision to be a center of excellence in medical service and medical education in Ethiopia

In order to fulfill our vision SPHMMC has established the Office of International Communication and Partnerships (ICP) to assist in forming and maintaining thoughtful, beneficial partnerships with the most efficient use of resources. As we host a variety of specialists from around the worlds, we must accommodate their needs and facilitate the appropriate visas, permits, licenses and clearances necessary to allow them to function in their roles appropriately.

The ICP Office is looking for a qualified employee to assist in Processing paper work at various offices and government institutions to support our foreign guests and workers and to be an ongoing resource for them.

Job title: Guest Relations Officer
Job type: Contractual
Location: St. Paul’s Hospital Millennium Medical College-Administrations Building
Supervisor/Manager: Assistant Director of ICP

Main Duties/Responsibilities
  • Main contact for outside or government offices such as the Ministry of immigration, Federal Ministry of Health (FMOH), Ministry of Labor and Social Affairs (MOLSA), FMHACA, etc
  • Understand processes for obtaining visas, work and residence permits, airline tickets, customs clearances, medical licenses and any other processes necessary to host international employees and guests
  • Respond to ICP staff requests to transport paperwork or start processes at appropriate offices
  • Write letters or complete forms as needed for each process
  • Track each case to make sure requirements are met and the processes advance and are completed in a timely manner
  • Report to appropriate ICP staff on the ongoing status of each case
  • At times may interact directly with international employees or guests to answer questions about the various processes
  • Must be flexible and open to additional tasks as needed by guests or the ICP office
Skills & Experience
Education: B.A in Sociology, Social work, English or related subject
  • Knowledge of government office procedures
  • Strong communication skills (via phone, email and in-person)
  • Patience and persistence in dealing with bureaucracy
  • Administrative writing skills
  • Excellent organizational skills with an ability to think proactively and prioritize work
  • Strong command of English and Amharic (both written and spoken)
  • Driver’s license and strong driving record
  • Proven work experience working with government offices and procedures
  • International exposure preferable
Salary & Benefits: Competitive salary and negotiable but attractive scheme in place  

How To Apply:

Application Procedure: Interested and qualified candidates are invited to submit their CV and credentials until Feb. 02, 2018 in person to the Human Resource Department at SPHMMC
Attn: Human Resource Department
Gulele Sub-City
Tel: +251 112 763 536
Addis Ababa
Or send email with attachments to: Amy.vercler@sphmmc.edu.et
N.B. only shortlist candidates will be contacted for an interview
Suitable and qualified are particularly encouraged to apply

Apply Now