PATH Jobs in Ethiopia -Regional IT Support Officer
Addis Ababa, Ethiopia
IT/ICT/Information Technology Jobs in Ethiopia
NGO Jobs/Nonprofit/Social Services Jobs in Ethiopia
PATH Ethiopia Vacancy Announcement
Regional IT Support Officer, Ethiopia Country Program
PATH is an international organization that drives trans-formative innovation to save lives and improve health, especially among women and children. We accelerate innovation across five platforms—vaccines, drugs, diagnostics, devices, and system and service innovations—that harness our entrepreneurial insight, scientific and public health expertise, and passion for health equity. By mobilizing partners around the world, we take innovation to scale, working alongside countries primarily in Africa and Asia to tackle their greatest health needs. Together, we deliver measurable results that disrupt the cycle of poor health.
We seek to recruit a Regional IT Support Officer who will be responsible for making sure that IT capabilities and operations in the East and Southern Africa region are functioning at a level that supports PATH’s mission, Serve as a liaison between regional users and the Regional IT Coordinator through regular communications, site visits and assessments, Coordinate with IT and local staff on the IT components of office openings, moves and closings, including vendor selection and oversight, equipment selection and coordination with on site management. This position is based in Addis Ababa.
Specific Duties and Responsibilities:
Troubleshoot, diagnose and resolve help desk requests for the region.
Serve as a liaison between regional users and the Regional IT Coordinator through regular communications, site visits and assessments.
Coordinate with IT and local staff on the IT components of office openings, moves and closings, including vendor selection and oversight, equipment selection and coordination with on site management.
Assist in the successful installation and operations of desktop operating systems, desktop software and IT accessories of the offices in their region.
Ensure that data backups in all field sites are successful and data is protected.
Monitor PC inventories and staffing levels in the regions to ensure that PCs are up to date and adequate inventory levels exist to support new staffing.
Coordinate IT support with local IT support and handle Tier 1 and other overflow support requests; report outages and escalate to network engineering team as necessary.
Participate in pilots, rollouts and vendor meetings of new and existing technologies in country and make recommendations.
Conduct small group and one-on-one training sessions on a variety of IT-related topics to improve the technical capacity of PATH staff.
Degree in IT or related subject with at least 3 years experience with one year experience in a multinational organization IT support.
Proficiency with desktop support and PC imaging; Office 365, Windows 10, familiarity with modern cabling and power standards for IT infrastructure; Knowledge of networking, MCSE or equivalent demonstrated experience with Microsoft server and networking technologies is a plus.
Ability to travel internationally to countries within the designated countries of Ethiopia, Tanzania, Uganda, Kenya, Malawi, South Africa and Zambia will be mandatory.
Good communications skill and customer service skills will be required because this position will liaise with PATH staff at all levels within the organization as well as IT vendors and IT departments of other INGOs.
You must currently have legal authorization to work in Ethiopia.
PATH is dedicated to diversity and is an equal opportunity employer.
Addis Ababa, , Ethiopia
Ethiopia, Addis Ababa