Customer Service Officer

Duties and Responsibilities

• Communicating with customers through various channels and setting up meetings with potential clients.

• Answering calls and inquiries about a company's products or services.

• Delivering information about a company's offerings.

• Providing proactive customer outreach.

• Collecting, analyzing and resolving customer complaints and feedback.

• Participate on behalf of the company in exhibitions, conferences or workshops.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Knowing our products inside and out so that to reply promptly for any query.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Review and gather feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Meet personal and customer service team sales targets.

Skills & Abilities

• Proven work experience with customer support.

• Ability to stay calm when customers are stressed or upset.

• Customer orientation and ability to adapt to different characters.

• Strong customer handling and listening skills.

• Excellent Communication and persuasive speaking Skills.

• Excellent time management skills and ability to prioritize task

• Ability to adapt to new environments and take responsibilities.

• Self-motivated and result driven.

Academic qualification

Degree in Business Management, Hotel Management, Customer Service, or other business-related Fields.

Years of experience: 3+ years of related work experience