IT Assistant

Duties and Responsibilities

• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.

• Resolve customer problems promptly and accurately.

• Communicate with finance and HR departments for different report requirements.

• Ensure the accuracy of the system and report if there is any malfunction.

• Perform routine PC maintenance and updates for performance efficiency.

• Computers and peripherals on a network to diagnose, hardware versus software problems.

• Supervise and process help desk support requests on time.

• Installing and maintaining various peripherals as well as installing relevant updates and patches.

• Maintain a standard filing system for easy and quick document assessment and retrieval.

• Support development and implementation of new computer and hardware installations.

• Maintain up-to-date knowledge of hardware and supervise installations.

• Assist in maintaining Internet service, firewalls, and telephone systems.

• Provide IT support for different departments and units as requested.

• Other tasks instructed by the supervisor.

Requirements

Academic qualification

• Bachelor's degree in information technology (IT)

Additional qualifications

• Self-motivated, result-oriented attitude and well-organized work ethic

• Knowledge of using different hardware and extracting reports is mandatory.

Years of experience:

• BSc Degree in Information Technology and 2+ years' experience or College Diploma and 4 years' experience

Salary: Negotiable