SARIA Recruitment
Addis Ababa, Ethiopia
Duties and Responsibilities
Communicating with customers through various channels and set up meetings with potential clients;
Answering calls and inquiries about a companys products or services;
Delivering information about a companys offerings;
Providing proactive customer outreach;
Collecting, analyzing and resolving customer complaints and feedback;
Participate on behalf of the company in exhibitions, conferences or workshops;
Maintaining a positive, empathetic, and professional attitude toward customers at all times;
Knowing our products inside and out so that to reply promptly for any query;
Keeping records of customer interactions, transactions, comments, and complaints;
Communicating and coordinating with colleagues as necessary;
Review and gather feedback on the efficiency of the customer service process;
Managing a team of junior customer service representatives;
Ensure customer...