75 customer service jobs found in Addis Ababa

The Quality Manager works closely with the Operations team to define, standardize and monitor quality parameters and thereafter make recommendations for ongoing improvements. Plays a crucial role in the design and documentation of standard operating procedures including quality evaluation methodology based on organisational and client requirements. Continuously reviews processes and procedures, and provides ongoing feedback for continuous improvements for quality standards. DUTIES & RESPONSIBILITIES 1. To prepare and Implement Quality assurance process based on Quality Assurance Plan . 2. Undertakes frequent root causes analysis pertaining to customer complaints/frequent queries and develops action plans to address the same. 3. Ensures Quality team undertakes evaluations per agent based on the set out frequently and parameters. 4. Prepares regular performance reports including trend analysis for internal discussion or client reviews. 5. Provides...

Purpose of the Job : - the position holder is responsible t o manage effective customer handling and response to all guest and client questions, providing information; handling day-to-day reception duties and support Duties and Responsibilities    Greet all clients with strong customer service and communications skills    Record all incoming/outsourcing clients’ information   Provide direction to all clients in terms of who to speak to   Answer phones and direct all incoming calls to the appropriate party promptly and efficiently.   Communicate and handle incoming and outgoing electronic communications   Screen incoming emails and distribute them to relevant team members for action or follow-up.   Handle department routine correspondence.   Order office supplies and necessary equipment as required and distribute when needed;   File documents including contracts according to execution numbers and filing protocols;...

Job Description : - We are looking for a sales representative who can promote and sell our products at customer locations with the driver. Besides, able to identify new sales leads in the area, and provide service to our regular customers.    Major Responsibilities •     Traveling with drivers within an assigned sales territory to conduct face-to-face meetings with existing and potential customers; •     Building and sustaining long-lasting relationships with new and existing customers based within an assigned sales territory; •     Maintaining an accurate record of all leads, customer accounts, and sales. •     Delivering purchase orders and informing existing customers of new products; •     Increasing sales by promoting products and analyzing competitor behavior; •     Signing sales contracts, taking purchase orders, and collecting payments; •     Accounting for the safe and timeous delivery of purchased products; •...

Duties and Responsibilities Plan, implement and manage overall hotel daily operations; Greet all clients with strong customer service and communications skills; Handling customer inquiries, complaints and queries in a professional manner; Ensure clients are well informed about our service and respective fees; Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments; Promote a culture that reflects the organization’s values, encourages good performance, and rewards productivity; Responsible for maintaining a clean and safe reception area; keeping it tidy at all times; Evaluate hotel performance and ensure compliance with health and safety rules; Plan and implement marketing campaigns with marketing teams; Monitor employee performance and conduct regular evaluations to help improve customer service; Resolve issues regarding hotel services, amenities, and policies; Ensure the daily sales amount is...

Major Duties and Responsibilities Greet and look after all clients with strong customer service and communications skills and interprets and translates as required; Screen and manage all incoming/outsourcing correspondence (post, fax, email) and prioritizes accordingly; File documents according to execution numbers and filing protocols to assist in document control processes Participates in internal and external meetings and workshops and assists with documenting Ensure all office files are managed according to confidential and internal processes Responsible for all project office and warehouse management; Coordinates and monitors schedule and ensures agreed blocks of time are kept clear for planned events; Coordinates and organizes rooms, equipment etc. for meetings along with the responsible person; Responsible to ensure the proper management of administrative activities of the organization. Handle petty cash and work advance and replenish the expense in a...

JOB PURPOSE: To be responsible for greeting visitors and delivering exceptional customer service assistance and providing general information about organization to clients, employees and staff. ROLES & RESPONSIBILITIES : To understand the duties of front desk, maintain reception area and all common areas in a clean and tidy manner at all times. Attending visitors at the front desk by greeting, welcoming, directing and handling them appropriately. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Keep detailed and accurate records of visitor requests and of calls received. Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer. Coordinate office activities and operations to secure efficiency and compliance to company policies. Organize conference and meeting room bookings. Assist colleagues and perform any other relevant tasks assigned by the management....

Marathon Express Courier and Delivery Services would like to hire a sales and marketing person. The company is based in Addis Ababa, and works on package processing and delivery to its customers. Job Description: Marketing, Sales, Customer Handling and related activity Mode of Employment: Contract with possibility of extending Requirement : Collage graduate (Degree or Diploma) in related fields or strong interest to work as a sales person. Capable of working with Microsoft Office Software(MS Word and Excel) Good communication skill both in writing and speaking Willing to work in different working environment (In office/out of office) Punctual and well organized   Experience 0 - 2 years Salary Negotiate How to apply Send your cv to jobs.marathonex@gmail.com

We are looking for an experienced and seasoned Manager - Learning, Training & Development to join our team! As a L&D Specialist (Professional Development), you will determine, design, and implement the best and most innovative ways for our employees to learn new skills and knowledge, and apply and practice them in their roles. Key responsibilities - Facilitate learning modules, identify opportunities to drive continuous improvement of our L&D programs, design and implement innovative learning experiences, manage learning projects, and ensure our work is data-driven and impactful. - Facilitate and coordinate selected modules as part of our professional development programs. - Work with the leadership and stakeholders, and the available data, to identify skill gaps and priority areas of development to be addressed. - Develop learning interventions that address the priority development areas. This will involve creating or curating (externally or from our global team)...

The Assistant Manager responsible for a team of Team Leaders and assist Team Leaders to determine problems and provide resolutions on any customer care issues and service problems; to coordinate escalations; mentor and support Team Leaders. In collaboration with the Operations Manager/Site leadership drive adherence to procedures in compliance with the SLA and process Coordinate with other functions on workforce management; and manpower requirements. Ensure SLA compliance by regular quality checks and reviews Further, identify areas of non-compliance and suggest solutions to address the same. Identify process improvement opportunities; and proactively address them. Ensure corrective action is taken on the gaps identified through Audits team; ensure adequate staffing based on process requirement, attrition trends, process complexity; interact with the client on a regular basis to determine the level of satisfaction and ascertain areas of improvement based on client feedback....

Duties and Responsibilities Manage Radio Access Networks – Design and Optimization; In charge for Radio Network dimensioning & Link Budgets, coverage planning and capacity planning; Handle Frequency/Scrambling Code/PCI and Neighbor Planning; Post Integration performance validation and drive testing & analysis; Assist in the development of a service proposal and participate in knowledge sharing activities; Collect and document customer requirements and identify add-on sales opportunities; Implement VoLTE E2E performance troubleshooting with the focus on audio gap optimization where applicable; Produce documented engineering methods, procedures and present to the customer; Provide technical support in customer discussion, presentations; Handle 2G, 3G, and LTE parameter consistency checks tuning and optimization to improve throughput, accessibility, retainability, mobility, etc.; Handling customer complaints and providing solutions with proper...

Major Duties and Responsibilities ·     Create and build strong work relationships with regional store supervisors and sales executives; ·     Support the preparation of data analysis by working with the local marketing team; ·     Liaise with customers through follow-up and ensure correct rates and service levels are in place; ·     Analyze sales and stock equilibrium through call-outs for opportunity doors and design attainable action plans; ·     Design innovative ideas to promote and sell new products ·     Responding to complaints from customers and offering after-sales support whenever it is required; ·     Report periodical sales performance including clients’ comments and feedback; ·     Manage all the process cycle of all orders with precision and timeliness; ·     Work closely with the regional sales team and share necessary updates; ·     Monitor the sales team's progress, identify weaknesses and...

Major Duties and Responsibilities Responsible for appropriate supplier selection/bidding processes for selected purchase requests and contract pricing validation;  Managing all banks procedures and negotiating with the suppliers on price terms of   products; Responsible for resolving invoice price and terms discrepancies to enable order processing Ensure timely collection of quotations, evaluation and selection of suppliers for all approved requests of goods/services and; Handle selection and evaluation process of the potential supplier by preparing price comparison on a scheduled basis; Receiving the purchase order and specifying the expected date of supply and addressing the planning and delivery schedules; Follow up on the arrival of the goods and coordinate with the customs clearance officer to end the customs release procedures Monitoring supplier performance and resolving issues and concerns; Assist and consult on the overall procurement activities,...