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122 customer service jobs found in Addis Ababa

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customer service Ethiopia Jobs In Addis Ababa
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SARIA Recruitment
Mar 16, 2023
Full Time
Customer Service Officer
SARIA Recruitment Addis Ababa, Ethiopia
Duties and Responsibilities Communicating with customers through various channels and set up meetings with potential clients; Answering calls and inquiries about a company’s products or services; Delivering information about a company’s offerings; Providing proactive customer outreach; Collecting, analyzing and resolving customer complaints and feedback; Participate on behalf of the company in exhibitions, conferences or workshops; Maintaining a positive, empathetic, and professional attitude toward customers at all times; Knowing our products inside and out so that to reply promptly for any query; Keeping records of customer interactions, transactions, comments, and complaints; Communicating and coordinating with colleagues as necessary; Review and gather feedback on the efficiency of the customer service process; Managing a team of junior customer service representatives; Ensure customer satisfaction and provide professional customer support;...
SARIA Recruitment
Mar 24, 2023
Full Time
Front Office Manager
SARIA Recruitment Addis Ababa, Ethiopia
Purpose of the job: The Front Office Manager is responsible to deal efficiently with complaints and has a solid customer service approach combined with a pleasant personality with a dynamic professional attitude to supervise and lead the reception area as a whole. Key Responsibilities: Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience; Review Front office log book and Guest feedback forms on a daily basis Train, supervise and support office staff, including receptionists, security guards and call center agents; Receives information from the previous shift manager and passes on pertinent details to the oncoming manager; Wears the proper uniform at all times and ensure all front office employees wear proper uniforms at all times; Checks cashiers in and out and verifies banks and deposits at the end of each shift; Monitor the front desk and ensure all employees comply with all...
MT
Mar 17, 2023
Full Time
Buisness Operations Executor
ETB 3,000 - ETB 3,500 monthly
Maluley Trading PLC Addis Ababa, Ethiopia
Job Duties and Responsibilities  Greet and look after all clients with strong customer service and communication skill. Ensure all office files are managed accordingly to internal process. Prepare letters and documents to ensure proper management of adminstrative activities of the company.  File documents according to execution numbers and filing protocols to assist in document control processes. Handle pettycash and replenish the expense in a timely manner. Prepare monthly payments of utilities and maintain good housekeeping of the office. Declare monthly reports to the governing Revenue Authority. Responsible for warehouse management  Control and monitor while loading of products into warehouse. Ensure accuracy in the physical count of commodities. Prepare verify and signoff warehouse and dispatch documents. Control and monitor amount of commodity during sign off and loading. Maintain confidential files and accurate...
SARIA Recruitment
Mar 15, 2023
Full Time
Reception & cashier
SARIA Recruitment Addis Ababa, Ethiopia
Purpose of the Job : - Serve as the first point of contact and h andle all guest inquiries in a professional manner, provide relevant information, collect cash and handle day-to-day front office duties and support. Duties and Responsibilities Greet all clients with strong customer service and communications skills; Provide direction to all clients in terms of who to speak to; Direct visitors to the appropriate direction in a professional and courteous manner; Communicate and handle incoming and outgoing electronic communications; Coordinate activities around the front desk/reception area; Process invoices and payments for different services; Ensure all office files are managed according to confidential and internal processes; Review and summarize reports and documents as required; Ensure clients are well informed about our service and respective fees; Responsible for maintaining clean and safe reception area; keep it tidy at...
SARIA Recruitment
Mar 15, 2023
Full Time
Administrative Assistant
SARIA Recruitment Addis Ababa, Ethiopia
Job Description : We are looking for a multi-tasker with excellent communication skills and a professional attitude. Candidates should be able to assist management and all visitors by handling office tasks, providing polite and professional assistance using the phone, e-mail and making reservations, and travel arrangements and generally being a helpful and positive presence in the workforce. Major Duties and Responsibilities Meet and guide visitors with attractive customer service and communications skills; Providing real-time scheduling support by booking office meetings and events including arranging venues and coordinating participants and taking minutes of meetings as required; Perform secretarial duties and administrative functions and other general office activities including photocopying, faxing and mailing;  Making travel arrangements for the management team, like vehicles & hotel reservations; Maintaining proper file documents according...
YES | Your Employment Solutions
Sep 06, 2022
Full Time
Area Sales Manager
YES | Your Employment Solutions Addis Ababa, Ethiopia
Area Sales Manager Our client, a firm engaged in the FMCG Beverage Industry, is looking for experienced and energetic individuals with the dedication and commitment, fitting the company's aspirations, ready to work as an Area Sales Manager .    Job purpose The Area Sales Manager will be responsible in maximizing sales and revenue by analyzing new business opportunities and is also responsible in maximizing sales, overseeing and implementing sales initiatives, sales strategies, and product knowledge.   Your Key responsibilities Includes: Analyze and survey sales territories to make proper adjustments where necessary Oversee the interviewing, hiring, and training of sales staff   Assign sales territories and quotas to sales units and representatives Ensure sales personnel adhere to company policies, rules, and regulation Develop and implement standards for productivity, customer service, and quality of...
SARIA Recruitment
Aug 05, 2022
Full Time
Job Title: Sales representative (out-door)
SARIA Recruitment Addis Ababa, Ethiopia
Job Description : - We are looking for a sales representative who can promote and sell our products at customer locations with the driver. Besides, able to identify new sales leads in the area, and provide service to our regular customers.    Major Responsibilities •     Traveling with drivers within an assigned sales territory to conduct face-to-face meetings with existing and potential customers; •     Building and sustaining long-lasting relationships with new and existing customers based within an assigned sales territory; •     Maintaining an accurate record of all leads, customer accounts, and sales. •     Delivering purchase orders and informing existing customers of new products; •     Increasing sales by promoting products and analyzing competitor behavior; •     Signing sales contracts, taking purchase orders, and collecting payments; •     Accounting for the safe and timeous delivery of purchased products; •...
SARIA Recruitment
Apr 11, 2022
Full Time
Hotel Manager
SARIA Recruitment Addis Ababa, Ethiopia
Duties and Responsibilities Plan, implement and manage overall hotel daily operations; Greet all clients with strong customer service and communications skills; Handling customer inquiries, complaints and queries in a professional manner; Ensure clients are well informed about our service and respective fees; Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments; Promote a culture that reflects the organization’s values, encourages good performance, and rewards productivity; Responsible for maintaining a clean and safe reception area; keeping it tidy at all times; Evaluate hotel performance and ensure compliance with health and safety rules; Plan and implement marketing campaigns with marketing teams; Monitor employee performance and conduct regular evaluations to help improve customer service; Resolve issues regarding hotel services, amenities, and policies; Ensure the daily sales amount is...
SARIA Recruitment
Apr 08, 2022
Contractor
Office Manager
SARIA Recruitment Addis Ababa, Ethiopia
Major Duties and Responsibilities Greet and look after all clients with strong customer service and communications skills and interprets and translates as required; Screen and manage all incoming/outsourcing correspondence (post, fax, email) and prioritizes accordingly; File documents according to execution numbers and filing protocols to assist in document control processes Participates in internal and external meetings and workshops and assists with documenting Ensure all office files are managed according to confidential and internal processes Responsible for all project office and warehouse management; Coordinates and monitors schedule and ensures agreed blocks of time are kept clear for planned events; Coordinates and organizes rooms, equipment etc. for meetings along with the responsible person; Responsible to ensure the proper management of administrative activities of the organization. Handle petty cash and work advance and replenish the expense in a...
XT
Apr 07, 2022
Full Time
Receptionist
Xad Technologies LLC Addis Ababa, Ethiopia
JOB PURPOSE: To be responsible for greeting visitors and delivering exceptional customer service assistance and providing general information about organization to clients, employees and staff. ROLES & RESPONSIBILITIES : To understand the duties of front desk, maintain reception area and all common areas in a clean and tidy manner at all times. Attending visitors at the front desk by greeting, welcoming, directing and handling them appropriately. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Keep detailed and accurate records of visitor requests and of calls received. Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer. Coordinate office activities and operations to secure efficiency and compliance to company policies. Organize conference and meeting room bookings. Assist colleagues and perform any other relevant tasks assigned by the management....
SARIA Recruitment
Mar 24, 2023
Full Time
Food and Beverage Controller
SARIA Recruitment Addis Ababa, Ethiopia
Purpose of the position: The position holder is responsible for planning, controlling, and ordering food and beverages and must comply with food safety regulations.   Major Duties and Responsibilities Managing food and beverage operations within budget and to the highest standards; Leading F&B team by attracting, recruiting, training and appraising talented personnel; Periodically review menu prices to ensure prices are fair enough for the company to earn adequate profit margins; Identify customers’ needs and respond proactively to all of their concerns; Overseeing the deliveries of items by suppliers is as per the order and it is on time; Provides analysis of F&B consumption to handle the ordering as exact as possible; Understand the internal/external customer and meet the needs of both and the company; Ensure that all guests’ requests are responded to promptly and effectively and exceptional service is delivered at all...
SARIA Recruitment
Apr 06, 2022
Contractor
Solution Architect (Telecom Industry)
SARIA Recruitment Addis Ababa, Ethiopia
Duties and Responsibilities Manage Radio Access Networks – Design and Optimization; In charge for Radio Network dimensioning & Link Budgets, coverage planning and capacity planning; Handle Frequency/Scrambling Code/PCI and Neighbor Planning; Post Integration performance validation and drive testing & analysis; Assist in the development of a service proposal and participate in knowledge sharing activities; Collect and document customer requirements and identify add-on sales opportunities; Implement VoLTE E2E performance troubleshooting with the focus on audio gap optimization where applicable; Produce documented engineering methods, procedures and present to the customer; Provide technical support in customer discussion, presentations; Handle 2G, 3G, and LTE parameter consistency checks tuning and optimization to improve throughput, accessibility, retainability, mobility, etc.; Handling customer complaints and providing solutions with proper...
SARIA Recruitment
Mar 16, 2023
Full Time
Liaison Officer
SARIA Recruitment Addis Ababa, Ethiopia
Key Responsibilities: Manage and coordinate any documents and processes that are required by the government; Apply for work permits and residence permits for all international staff and ensure they are renewed before the due date; Make hotel reservations, booking for domestic and international flights, airport pickups and drops for all international and national staff and/ guests; Prepares new office rent agreements and follows-up renewals processes all the time; Processes travel documentation such as passports, visas and air ticket arrangements; Facilitates the import/export of personal belongings of all international staff; Handle all office facilities activities including leasing telephone, water and electricity;            Communicate successfully with clients, customers and entities outside of the business; Submit letters to concerned government/ non-governmental offices and provide an explanation as necessary; Handle...
SARIA Recruitment
Apr 12, 2022
Full Time
Foreign Procurement Specialist
SARIA Recruitment Legetafo, Addis Ababa, Ethiopia
Major Duties and Responsibilities Responsible for appropriate supplier selection/bidding processes for selected purchase requests and contract pricing validation;  Managing all banks procedures and negotiating with the suppliers on price terms of   products; Responsible for resolving invoice price and terms discrepancies to enable order processing Ensure timely collection of quotations, evaluation and selection of suppliers for all approved requests of goods/services and; Handle selection and evaluation process of the potential supplier by preparing price comparison on a scheduled basis; Receiving the purchase order and specifying the expected date of supply and addressing the planning and delivery schedules; Follow up on the arrival of the goods and coordinate with the customs clearance officer to end the customs release procedures Monitoring supplier performance and resolving issues and concerns; Assist and consult on the overall procurement activities,...
Enat Bank
Mar 13, 2023
Full Time
Junior Customer Service Specialist
ETB 10,000 - ETB 20,000 monthly
Enat Bank Addis Ababa, Ethiopia
Enat Bank invites Fresh Graduates and qualified applicants for the following job positions. Enat Bank was initiated by some of Ethiopia’s leading visionaries and businesswomen. Enat Bank’s founders created a bank that empowers women while providing all clients with exemplary services. Enat’s International Banking offers a suite of services for individuals and business. Position:   Junior Customer Service Specialist Job Requirement: Graduates of years 2020, 2021 & 2022 G.C. with BA in Accounting, Banking & Insurance, Banking & Finance, Management, Business Administration, Sales, Marketing, Economics or related fields with minimum cumulative GPA of 3.00.   Experience : No prior experience is required. Address : Assosa Branch Deadline: March 17, 2023 How to Apply: Interested applicants fulfilling the above requirements are invited to submit their applications and CVs only online through...
Bunna Bank
Feb 17, 2023
Full Time
Customer Service Officers
Bunna Bank Addis Ababa, Ethiopia
Bunna Bank Vacancy 2023 Bunna Bank invites qualified and energetic candidate for the following job positions. Bunna Bank S.C. is among the private banks in Ethiopia which has recently joined the Banking business of Ethiopia following the ideal monetary improvements saw in the nation.   Position  1:  Customer Service Officer-I Qualification : BA Degree in Accounting/Finance/Banking and Finance /Management/Economics or other related fields with in 1 year of Experience in Banking operation as a CSO. Location and Application From: For Teppi And Bedelle Branch.   Position 2: Customer Service Officer-II Qualification : BA Degree in Accounting/Finance/Banking and Finance /Management/Economics or other related fields. Experience : 3 years of Experience in Banking operations as a Customer Service Office Location and Application From: For Bonga Branch. N.B. Terms of Employment: Permanent....
Amhara Bank SC.
Feb 11, 2023
Full Time
Customer Service Executive – II
ETB 15,000 - ETB 30,000 monthly
Amhara Bank SC. Amhara Bank, Joseph Tito, Addis Ababa, Ethiopia
Amhara Bank would like to invite competent and qualified candidates to apply for the following positions to be hired on a permanent basis. Amhara Bank S.C offers competitive salary, excellent working environment & opportunity for learning & career development. The Bank also offers equal employment opportunity & encourages women to apply for the listed vacant posts.  Amhara Bank External Vacancy Announcement 2023 : Position 1: Customer Service Executive – II Qualifications : BA in Accounting & Finance, Banking & Finance, Management, Business Management, Economics, Marketing Management, and related fields..   Experience : 1 year of experience in banking operation as CSO, CSR, CSE or related position. Essential Functionality: Engage and perform customer recruitment and account opening activities. Initiates cash transfer from/to cash, Receives and delivers physical cash from and to Casher,...
Hibret Bank
Feb 20, 2023
Full Time
Junior Customer Service Officer
ETB 10,000 - ETB 20,000 monthly
Hibret Bank Hibret Bank, Addis Ababa, Ethiopia
Junior Customer Service Officer Hibret Bank SC Job Requirements Educational Qualification: BA in Accounting/Management/ Marketing/Economics/Banking & Finance Work Experience: No prior experience is required (shall sit for a competency test) Added criteria for applicants of position No. 5 above; CGPA: 3.25 and above Year of graduation: Graduates of 2022/Tahsas 23, 2014 Ethiopian Calendar and Recent. Age: Below 26 years of age and must be able to bring 8 th  grade certificate and Kebele Identity Card up on application. Place of Work: Addis Ababa How to Apply Interested applicants should apply in person along with non-returnable updated CV and copies of relevant credentials from the date of this vacancy announcement until February 24, 2023 to: Applicant should only submit credentials according to the following registration schedule.  
Berhan Bank
Feb 20, 2023
Full Time
Junior Customer Service Officer | Berhan Bank
ETB 10,000 - ETB 20,000 monthly
Berhan Bank Berhan Bank, Addis Ababa, Ethiopia
Junior Customer Service Officer Berhan International Bank S.C Job Requirements Education: BA in Accounting and Finance, Accounting, Management, Economics, Business Administration, Banking and Insurance or related field, with a minimum of C.G.P.A of 3.00. Experience: Zero year Experience; experience in Banking is advantageous. Place of work: South District for branches in Hawassa and its surrounding, branches in Hossana and its surrounding branches in Wolaita Sodo and its surrounding, branches in Arbaminch and its surrounding and branches in Bale Goba and its surrounding How To Apply Qualified applicants are invited to submit their application letter, curriculum vitae and copy of non-returnable supporting documents within 5(five) consecutive days to Berhan Bank S.C, Talent Management Department P.O.BOX 387code 1110. Applicants in their application letter should specify the branch they are applying for Only short listed...
Abay Bank S.C
Feb 25, 2023
Full Time
Abay Bank Vacancy Fresh Graduate Customer Service Officers
ETB 15,000 - ETB 30,000 monthly
Abay Bank S.C Abay Bank, Addis Ababa, Ethiopia
Abay Bank S.C Vacancy Fresh Graduates 2023 Abay Bank S.C. is one of the private commercial banks established to provide effective and efficient full-fledged banking services, focused on development, business growth, and profitability to meet the expectation of all its stakeholders as well as the aspiration of its employees. The Bank invites interested and qualified applicants to fill the following position. Required No. 6 Position: Customer Service Officer-II (CSO-II) Job Summary:  Attend customer inquiries, handles payment and collection, intensively works on deposit mobilization, checks, signs and counter-signs on tickets. Job Requirements  Educational Level and work Experience: BA Degree in Management, Economics, Accounting, Banking and Finance, Business Admin, Accounting & Finance, Marketing or business related field with zero work experience. Only Graduate of 2021,2022 & 2023 G.C are invited to apply CGPA for Male 3 &...
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