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75 customer service jobs found in Addis Ababa

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customer service Ethiopia Jobs In Addis Ababa
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Saicooper HR Extension PLC
Aug 19, 2022
Full Time
Quality Manager/ BPO COMPANY/ CUSTOMER SERVICE
ETB 50,000 - ETB 70,000 yearly
Saicooper HR Extension PLC Lideta, Addis Ababa, Ethiopia
The Quality Manager works closely with the Operations team to define, standardize and monitor quality parameters and thereafter make recommendations for ongoing improvements. Plays a crucial role in the design and documentation of standard operating procedures including quality evaluation methodology based on organisational and client requirements. Continuously reviews processes and procedures, and provides ongoing feedback for continuous improvements for quality standards. DUTIES & RESPONSIBILITIES 1. To prepare and Implement Quality assurance process based on Quality Assurance Plan . 2. Undertakes frequent root causes analysis pertaining to customer complaints/frequent queries and develops action plans to address the same. 3. Ensures Quality team undertakes evaluations per agent based on the set out frequently and parameters. 4. Prepares regular performance reports including trend analysis for internal discussion or client reviews. 5. Provides...
SARIA
Aug 09, 2022
Full Time
Job title: Receptionist
SARIA Addis Ababa, Ethiopia
Purpose of the Job : - the position holder is responsible t o manage effective customer handling and response to all guest and client questions, providing information; handling day-to-day reception duties and support Duties and Responsibilities    Greet all clients with strong customer service and communications skills    Record all incoming/outsourcing clients’ information   Provide direction to all clients in terms of who to speak to   Answer phones and direct all incoming calls to the appropriate party promptly and efficiently.   Communicate and handle incoming and outgoing electronic communications   Screen incoming emails and distribute them to relevant team members for action or follow-up.   Handle department routine correspondence.   Order office supplies and necessary equipment as required and distribute when needed;   File documents including contracts according to execution numbers and filing protocols;...
SARIA
Aug 05, 2022
Full Time
Job Title: Sales representative (out-door)
SARIA Addis Ababa, Ethiopia
Job Description : - We are looking for a sales representative who can promote and sell our products at customer locations with the driver. Besides, able to identify new sales leads in the area, and provide service to our regular customers.    Major Responsibilities •     Traveling with drivers within an assigned sales territory to conduct face-to-face meetings with existing and potential customers; •     Building and sustaining long-lasting relationships with new and existing customers based within an assigned sales territory; •     Maintaining an accurate record of all leads, customer accounts, and sales. •     Delivering purchase orders and informing existing customers of new products; •     Increasing sales by promoting products and analyzing competitor behavior; •     Signing sales contracts, taking purchase orders, and collecting payments; •     Accounting for the safe and timeous delivery of purchased products; •...
SARIA
Apr 11, 2022
Full Time
Hotel Manager
SARIA Addis Ababa, Ethiopia
Duties and Responsibilities Plan, implement and manage overall hotel daily operations; Greet all clients with strong customer service and communications skills; Handling customer inquiries, complaints and queries in a professional manner; Ensure clients are well informed about our service and respective fees; Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments; Promote a culture that reflects the organization’s values, encourages good performance, and rewards productivity; Responsible for maintaining a clean and safe reception area; keeping it tidy at all times; Evaluate hotel performance and ensure compliance with health and safety rules; Plan and implement marketing campaigns with marketing teams; Monitor employee performance and conduct regular evaluations to help improve customer service; Resolve issues regarding hotel services, amenities, and policies; Ensure the daily sales amount is...
SARIA
Apr 08, 2022
Contractor
Office Manager
SARIA Addis Ababa, Ethiopia
Major Duties and Responsibilities Greet and look after all clients with strong customer service and communications skills and interprets and translates as required; Screen and manage all incoming/outsourcing correspondence (post, fax, email) and prioritizes accordingly; File documents according to execution numbers and filing protocols to assist in document control processes Participates in internal and external meetings and workshops and assists with documenting Ensure all office files are managed according to confidential and internal processes Responsible for all project office and warehouse management; Coordinates and monitors schedule and ensures agreed blocks of time are kept clear for planned events; Coordinates and organizes rooms, equipment etc. for meetings along with the responsible person; Responsible to ensure the proper management of administrative activities of the organization. Handle petty cash and work advance and replenish the expense in a...
XT
Apr 07, 2022
Full Time
Receptionist
Xad Technologies LLC Addis Ababa, Ethiopia
JOB PURPOSE: To be responsible for greeting visitors and delivering exceptional customer service assistance and providing general information about organization to clients, employees and staff. ROLES & RESPONSIBILITIES : To understand the duties of front desk, maintain reception area and all common areas in a clean and tidy manner at all times. Attending visitors at the front desk by greeting, welcoming, directing and handling them appropriately. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Keep detailed and accurate records of visitor requests and of calls received. Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer. Coordinate office activities and operations to secure efficiency and compliance to company policies. Organize conference and meeting room bookings. Assist colleagues and perform any other relevant tasks assigned by the management....
ME
Feb 23, 2022
Full Time
Marketing, Sales and Customer Handling Officer
Marathon Express Courier and Delivery Addis Ababa, Ethiopia
Marathon Express Courier and Delivery Services would like to hire a sales and marketing person. The company is based in Addis Ababa, and works on package processing and delivery to its customers. Job Description: Marketing, Sales, Customer Handling and related activity Mode of Employment: Contract with possibility of extending Requirement : Collage graduate (Degree or Diploma) in related fields or strong interest to work as a sales person. Capable of working with Microsoft Office Software(MS Word and Excel) Good communication skill both in writing and speaking Willing to work in different working environment (In office/out of office) Punctual and well organized   Experience 0 - 2 years Salary Negotiate How to apply Send your cv to jobs.marathonex@gmail.com
Saicooper HR Extension PLC
Aug 19, 2022
Full Time
Skill and Development Manager
ETB 50,000 - ETB 80,000 yearly
Saicooper HR Extension PLC Lideta, Addis Ababa, Ethiopia
We are looking for an experienced and seasoned Manager - Learning, Training & Development to join our team! As a L&D Specialist (Professional Development), you will determine, design, and implement the best and most innovative ways for our employees to learn new skills and knowledge, and apply and practice them in their roles. Key responsibilities - Facilitate learning modules, identify opportunities to drive continuous improvement of our L&D programs, design and implement innovative learning experiences, manage learning projects, and ensure our work is data-driven and impactful. - Facilitate and coordinate selected modules as part of our professional development programs. - Work with the leadership and stakeholders, and the available data, to identify skill gaps and priority areas of development to be addressed. - Develop learning interventions that address the priority development areas. This will involve creating or curating (externally or from our global team)...
Saicooper HR Extension PLC
Aug 05, 2022
Full Time
Deputy/Assistant Operations Manager/BPO COMPANY
ETB 40,000 - ETB 80,000 yearly
Saicooper HR Extension PLC Lideta, Addis Ababa, Ethiopia
The Assistant Manager responsible for a team of Team Leaders and assist Team Leaders to determine problems and provide resolutions on any customer care issues and service problems; to coordinate escalations; mentor and support Team Leaders. In collaboration with the Operations Manager/Site leadership drive adherence to procedures in compliance with the SLA and process Coordinate with other functions on workforce management; and manpower requirements. Ensure SLA compliance by regular quality checks and reviews Further, identify areas of non-compliance and suggest solutions to address the same. Identify process improvement opportunities; and proactively address them. Ensure corrective action is taken on the gaps identified through Audits team; ensure adequate staffing based on process requirement, attrition trends, process complexity; interact with the client on a regular basis to determine the level of satisfaction and ascertain areas of improvement based on client feedback....
SARIA
Apr 06, 2022
Contractor
Solution Architect (Telecom Industry)
SARIA Addis Ababa, Ethiopia
Duties and Responsibilities Manage Radio Access Networks – Design and Optimization; In charge for Radio Network dimensioning & Link Budgets, coverage planning and capacity planning; Handle Frequency/Scrambling Code/PCI and Neighbor Planning; Post Integration performance validation and drive testing & analysis; Assist in the development of a service proposal and participate in knowledge sharing activities; Collect and document customer requirements and identify add-on sales opportunities; Implement VoLTE E2E performance troubleshooting with the focus on audio gap optimization where applicable; Produce documented engineering methods, procedures and present to the customer; Provide technical support in customer discussion, presentations; Handle 2G, 3G, and LTE parameter consistency checks tuning and optimization to improve throughput, accessibility, retainability, mobility, etc.; Handling customer complaints and providing solutions with proper...
SARIA
Jul 18, 2022
Full Time
Field Sales Manager
SARIA Addis Ababa, Ethiopia
Major Duties and Responsibilities ·     Create and build strong work relationships with regional store supervisors and sales executives; ·     Support the preparation of data analysis by working with the local marketing team; ·     Liaise with customers through follow-up and ensure correct rates and service levels are in place; ·     Analyze sales and stock equilibrium through call-outs for opportunity doors and design attainable action plans; ·     Design innovative ideas to promote and sell new products ·     Responding to complaints from customers and offering after-sales support whenever it is required; ·     Report periodical sales performance including clients’ comments and feedback; ·     Manage all the process cycle of all orders with precision and timeliness; ·     Work closely with the regional sales team and share necessary updates; ·     Monitor the sales team's progress, identify weaknesses and...
SARIA
Apr 12, 2022
Full Time
Foreign Procurement Specialist
SARIA Legetafo, Addis Ababa, Ethiopia
Major Duties and Responsibilities Responsible for appropriate supplier selection/bidding processes for selected purchase requests and contract pricing validation;  Managing all banks procedures and negotiating with the suppliers on price terms of   products; Responsible for resolving invoice price and terms discrepancies to enable order processing Ensure timely collection of quotations, evaluation and selection of suppliers for all approved requests of goods/services and; Handle selection and evaluation process of the potential supplier by preparing price comparison on a scheduled basis; Receiving the purchase order and specifying the expected date of supply and addressing the planning and delivery schedules; Follow up on the arrival of the goods and coordinate with the customs clearance officer to end the customs release procedures Monitoring supplier performance and resolving issues and concerns; Assist and consult on the overall procurement activities,...
Wegagen Bank
Aug 17, 2022
Full Time
Customer Service Officer, Branch Manager (30+ Vacancies)
ETB 15,000 - ETB 50,000 monthly
Wegagen Bank Addis Ababa, Ethiopia
Wegagen Bank S.C. is one of the seasoned private commercial banks providing a wide range of quality banking services in Ethiopia with an ever growing and remarkable operational performance. Currently the bank has devised a new strategic plan & subsequently reviewed its organizational structure. The Bank reaches out to almost all parts of the country through its service outlets, including branches and Forex offices, currently exceeding well over 400. Thus, the Bank is looking for professionals with vibrant track records for the following vacant positions with attractive Salary and benefits package.   Position 1: Sr. Customer Service Officer Qualifications and Experience: Bachelor’s Degree in Accounting, Management, Business Administration, Economics or related field with three (3) years relevant work experience.Knowledge of Shari’ah law and principles pertaining to Interest Free Banking Operation is required Grade : XI   Position...
AB
Aug 10, 2022
Full Time
Customer Service Officer II (Multiple)
ETB 15,000 - ETB 25,000 monthly
Ahadu Bank Addis Ababa, Ethiopia
Ahadu Bank Vacancy 2022 Customer Service Officer II Addis Ababa, Gondar,Bahirdar, Hawassa The Customer Service Officer II Is responsible to make/Check front office customer service support at the branch. Will handle/Check account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch. Job Requirements Qualification Requirement Bachelor Degree in a business related field e.g. Accounting, Management, Economics, Business Administration Experience Requirement  2 (Two) years of relevant experience in a Bank Competencies Required Understands the basic mechanisms of general financial products and services. Good knowledge of Bank’s accounting and procedures. Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and...
Amhara Bank SC.
Aug 09, 2022
Full Time
Customer Service Executive – I (300+ Fresh Graduates) at Amhara Bank SC.
ETB 15,000 - ETB 25,000 monthly
Amhara Bank SC. Addis Ababa, Ethiopia
Customer Service Executive – I (300+ Fresh Graduates) at  Amhara Bank SC. Amhara Bank S.C. is one of the private commercial Banks with an aim to create a significant impact in the manner in which banking services are delivered through knowledge-based leadership & state of the art technology in a very unique presence and value proposition. The Bank focuses on service inclusiveness, innovation, community & customer focus. The Bank would like to invite competent and qualified candidates to apply for the following positions to be hired on a permanent basis. Amhara Bank S.C offers competitive salary, excellent working environment & opportunity for learning & career development. The Bank also offers equal employment opportunity & encourages women to apply for the listed vacant posts.  Position:  Customer Service Executive – I (Fresh Graduates) Qualifications : BA in Accounting, Accounting & Finance, Management, Economics,...
Oromia Bank
Aug 07, 2022
Full Time
Associate Branch Sales and Customer Service Officer (200+ Fresh Graduates Bankers) at Oromia Bank SC.
ETB 10,000 - ETB 20,000 monthly
Oromia Bank Addis Ababa, Ethiopia
Oromia Bank invites qualified and competent applicants for the following positions: Oromia Bank’s digital banking services make accessing and managing your accounts from your computer or mobile device easy and convenient. Whether you need to check your balance, pay bills, or transfer money,our digital banking services help you track and manage your finances everywhere you’re connected. Corporate values of OIB reflects the deeply pursued philosophy of operational excellence, believes, ground of typical sparkling culture of identity for reputation through which the bank is well known by others. The Bank is committed to the following values in conducting its day-to-day business. Position: Associate Branch Sales and Customer Service Officer Qualification: BA degree in Accounting, Accounting & Finance, Management, Business Administration, Business Management, Marketing Management, Economics, Banking & Finance and related. Work experiences: not...
NI
Jul 25, 2022
Full Time
Contact Center Junior Customer Service Officer
ETB 10,000 - ETB 25,000 monthly
Nyala Insurance S.C -Ethiopia Addis Ababa, Ethiopia
Contact Center Junior Customer Service Officer Job Requirements Qualification and Experience: First Degree in Management/Accounting/Economics/Banking and Insurance A graduate of 2014 E.C./2022 G.C. A minimum cumulative GPA of 2.5 Age not more than 25 Remuneration: Nyala Insurance offers a competitive and attractive   remuneration package Duty station: Addis Ababa How To Apply Closing date: July 31, 2022 Interested applicants who fulfill the above requirements are invited to submit their application with non-returnable copy of CV and credentials to the under mentioned postal address or in person at our HO (Protection House) 3 rd  floor Room No. 307 located around 22 Mazoria Mickey Leland Road. N.B.  Only short listed applicants will be contacted and invited for interview. NYALA INSURANCE S.C. (NISCO) PROTECTION HOUSE P.O. Box 12753 Addis Ababa  
Ethiopian Airlines
Jul 29, 2022
Full Time
Customer Services Associate at Ethiopian Airlines
ETB 25,000 - ETB 60,000 monthly
Ethiopian Airlines Addis Ababa, Ethiopia
Ethiopian Airlines Group would like to announce a new vacant position in the capacity of CUSTOMER SERVICES ASSOCIATE.  ABOUT THE JOB POSITION:  CUSTOMER SERVICES ASSOCIATE EMPLOYMENT TYPE:  PART-TIME SUMMARY OF KEY FUNCTIONS Handles passenger inquiries through telephone, email and social media and provides correct and up-to-date flight information for Ethiopian and other carriers in a timely & appropriate manner.  QUALIFICATION REQUIREMENTS Successful completion of SOM training in EAA (Airport Passenger Handling, Ticketing and GCC) Had work experience in ET as Part-time Agent The applicant shall have a regular job in another institution or shall be a full-time student  NB: Age limit:  18-35 years old inclusive for External applicants. LANGUAGE  Knowledge of ET working language English is mandatory and other foreign languages are desirable   How to apply Interested...
AB
Aug 19, 2022
Full Time
Ahadu Bank New Vacancy August 2022
ETB 15,000 - ETB 50,000 monthly
Ahadu Bank Addis Ababa, Ethiopia
Ahadu Bank SC. Job Vacancy 2022 Ahadu Bank S.C. joined the Ethiopian financial sector with an aim to create a significant impact in the manner in which banking services are delivered through knowledge-based leadership, state of the art technology, agile and unique strategy as well as constructive market discipline. Position 1: Customer Services Officer -I Education: Bachelor Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration or related fields of studies. Experience Requirement : 1 (One) relevant experience in a Bank or 2 years at Micro Finance institutions  Competencies Required: Understands the basic mechanisms of general financial products and services. Good knowledge of Bank’s accounting and procedures. Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests. Excellent command of Microsoft Excel. Excellent command of...
VF
Aug 19, 2022
Full Time
VisionFund Microfinance Institution New Job Vacancies 2022
VisionFund Micro-Finance Institution Ethiopia Addis Ababa, Ethiopia
VisionFund Micro Finance Institution Job Vacancies in Ethiopia Vision Fund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in four of the Regional States of the country. VisionFund MFI is currently looking for candidates for the following job vacancies. The successful candidates will have skills and experience that meet the following requirements: Position 1: Junior Customer Service Officer Requirements: BA Degree/Diploma, 10+2, 10+3, TVET Level 2, Level 3, Level 4, in Accounting, Economics, Management, Marketing, Rural Development, Cooperative, Agriculture, Agricultural Economics, or related fields study Experience: At least one year of experience Technical skills: • Demonstrated technical ability, sound judgment, ability to interact and work effectively with others at all...
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