122 customer service jobs found in Addis Ababa

Duties and Responsibilities Communicating with customers through various channels and set up meetings with potential clients; Answering calls and inquiries about a company’s products or services; Delivering information about a company’s offerings; Providing proactive customer outreach; Collecting, analyzing and resolving customer complaints and feedback; Participate on behalf of the company in exhibitions, conferences or workshops; Maintaining a positive, empathetic, and professional attitude toward customers at all times; Knowing our products inside and out so that to reply promptly for any query; Keeping records of customer interactions, transactions, comments, and complaints; Communicating and coordinating with colleagues as necessary; Review and gather feedback on the efficiency of the customer service process; Managing a team of junior customer service representatives; Ensure customer satisfaction and provide professional customer support;...

Purpose of the job: The Front Office Manager is responsible to deal efficiently with complaints and has a solid customer service approach combined with a pleasant personality with a dynamic professional attitude to supervise and lead the reception area as a whole. Key Responsibilities: Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience; Review Front office log book and Guest feedback forms on a daily basis Train, supervise and support office staff, including receptionists, security guards and call center agents; Receives information from the previous shift manager and passes on pertinent details to the oncoming manager; Wears the proper uniform at all times and ensure all front office employees wear proper uniforms at all times; Checks cashiers in and out and verifies banks and deposits at the end of each shift; Monitor the front desk and ensure all employees comply with all...

Job Duties and Responsibilities  Greet and look after all clients with strong customer service and communication skill. Ensure all office files are managed accordingly to internal process. Prepare letters and documents to ensure proper management of adminstrative activities of the company.  File documents according to execution numbers and filing protocols to assist in document control processes. Handle pettycash and replenish the expense in a timely manner. Prepare monthly payments of utilities and maintain good housekeeping of the office. Declare monthly reports to the governing Revenue Authority. Responsible for warehouse management  Control and monitor while loading of products into warehouse. Ensure accuracy in the physical count of commodities. Prepare verify and signoff warehouse and dispatch documents. Control and monitor amount of commodity during sign off and loading. Maintain confidential files and accurate...

Purpose of the Job : - Serve as the first point of contact and h andle all guest inquiries in a professional manner, provide relevant information, collect cash and handle day-to-day front office duties and support. Duties and Responsibilities Greet all clients with strong customer service and communications skills; Provide direction to all clients in terms of who to speak to; Direct visitors to the appropriate direction in a professional and courteous manner; Communicate and handle incoming and outgoing electronic communications; Coordinate activities around the front desk/reception area; Process invoices and payments for different services; Ensure all office files are managed according to confidential and internal processes; Review and summarize reports and documents as required; Ensure clients are well informed about our service and respective fees; Responsible for maintaining clean and safe reception area; keep it tidy at...

Job Description : We are looking for a multi-tasker with excellent communication skills and a professional attitude. Candidates should be able to assist management and all visitors by handling office tasks, providing polite and professional assistance using the phone, e-mail and making reservations, and travel arrangements and generally being a helpful and positive presence in the workforce. Major Duties and Responsibilities Meet and guide visitors with attractive customer service and communications skills; Providing real-time scheduling support by booking office meetings and events including arranging venues and coordinating participants and taking minutes of meetings as required; Perform secretarial duties and administrative functions and other general office activities including photocopying, faxing and mailing;  Making travel arrangements for the management team, like vehicles & hotel reservations; Maintaining proper file documents according...

Area Sales Manager Our client, a firm engaged in the FMCG Beverage Industry, is looking for experienced and energetic individuals with the dedication and commitment, fitting the company's aspirations, ready to work as an Area Sales Manager .    Job purpose The Area Sales Manager will be responsible in maximizing sales and revenue by analyzing new business opportunities and is also responsible in maximizing sales, overseeing and implementing sales initiatives, sales strategies, and product knowledge.   Your Key responsibilities Includes: Analyze and survey sales territories to make proper adjustments where necessary Oversee the interviewing, hiring, and training of sales staff   Assign sales territories and quotas to sales units and representatives Ensure sales personnel adhere to company policies, rules, and regulation Develop and implement standards for productivity, customer service, and quality of...

Job Description : - We are looking for a sales representative who can promote and sell our products at customer locations with the driver. Besides, able to identify new sales leads in the area, and provide service to our regular customers.    Major Responsibilities •     Traveling with drivers within an assigned sales territory to conduct face-to-face meetings with existing and potential customers; •     Building and sustaining long-lasting relationships with new and existing customers based within an assigned sales territory; •     Maintaining an accurate record of all leads, customer accounts, and sales. •     Delivering purchase orders and informing existing customers of new products; •     Increasing sales by promoting products and analyzing competitor behavior; •     Signing sales contracts, taking purchase orders, and collecting payments; •     Accounting for the safe and timeous delivery of purchased products; •...

Duties and Responsibilities Plan, implement and manage overall hotel daily operations; Greet all clients with strong customer service and communications skills; Handling customer inquiries, complaints and queries in a professional manner; Ensure clients are well informed about our service and respective fees; Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments; Promote a culture that reflects the organization’s values, encourages good performance, and rewards productivity; Responsible for maintaining a clean and safe reception area; keeping it tidy at all times; Evaluate hotel performance and ensure compliance with health and safety rules; Plan and implement marketing campaigns with marketing teams; Monitor employee performance and conduct regular evaluations to help improve customer service; Resolve issues regarding hotel services, amenities, and policies; Ensure the daily sales amount is...

Major Duties and Responsibilities Greet and look after all clients with strong customer service and communications skills and interprets and translates as required; Screen and manage all incoming/outsourcing correspondence (post, fax, email) and prioritizes accordingly; File documents according to execution numbers and filing protocols to assist in document control processes Participates in internal and external meetings and workshops and assists with documenting Ensure all office files are managed according to confidential and internal processes Responsible for all project office and warehouse management; Coordinates and monitors schedule and ensures agreed blocks of time are kept clear for planned events; Coordinates and organizes rooms, equipment etc. for meetings along with the responsible person; Responsible to ensure the proper management of administrative activities of the organization. Handle petty cash and work advance and replenish the expense in a...

JOB PURPOSE: To be responsible for greeting visitors and delivering exceptional customer service assistance and providing general information about organization to clients, employees and staff. ROLES & RESPONSIBILITIES : To understand the duties of front desk, maintain reception area and all common areas in a clean and tidy manner at all times. Attending visitors at the front desk by greeting, welcoming, directing and handling them appropriately. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Keep detailed and accurate records of visitor requests and of calls received. Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer. Coordinate office activities and operations to secure efficiency and compliance to company policies. Organize conference and meeting room bookings. Assist colleagues and perform any other relevant tasks assigned by the management....

Purpose of the position: The position holder is responsible for planning, controlling, and ordering food and beverages and must comply with food safety regulations.   Major Duties and Responsibilities Managing food and beverage operations within budget and to the highest standards; Leading F&B team by attracting, recruiting, training and appraising talented personnel; Periodically review menu prices to ensure prices are fair enough for the company to earn adequate profit margins; Identify customers’ needs and respond proactively to all of their concerns; Overseeing the deliveries of items by suppliers is as per the order and it is on time; Provides analysis of F&B consumption to handle the ordering as exact as possible; Understand the internal/external customer and meet the needs of both and the company; Ensure that all guests’ requests are responded to promptly and effectively and exceptional service is delivered at all...

Duties and Responsibilities Manage Radio Access Networks – Design and Optimization; In charge for Radio Network dimensioning & Link Budgets, coverage planning and capacity planning; Handle Frequency/Scrambling Code/PCI and Neighbor Planning; Post Integration performance validation and drive testing & analysis; Assist in the development of a service proposal and participate in knowledge sharing activities; Collect and document customer requirements and identify add-on sales opportunities; Implement VoLTE E2E performance troubleshooting with the focus on audio gap optimization where applicable; Produce documented engineering methods, procedures and present to the customer; Provide technical support in customer discussion, presentations; Handle 2G, 3G, and LTE parameter consistency checks tuning and optimization to improve throughput, accessibility, retainability, mobility, etc.; Handling customer complaints and providing solutions with proper...

Key Responsibilities: Manage and coordinate any documents and processes that are required by the government; Apply for work permits and residence permits for all international staff and ensure they are renewed before the due date; Make hotel reservations, booking for domestic and international flights, airport pickups and drops for all international and national staff and/ guests; Prepares new office rent agreements and follows-up renewals processes all the time; Processes travel documentation such as passports, visas and air ticket arrangements; Facilitates the import/export of personal belongings of all international staff; Handle all office facilities activities including leasing telephone, water and electricity;            Communicate successfully with clients, customers and entities outside of the business; Submit letters to concerned government/ non-governmental offices and provide an explanation as necessary; Handle...

Major Duties and Responsibilities Responsible for appropriate supplier selection/bidding processes for selected purchase requests and contract pricing validation;  Managing all banks procedures and negotiating with the suppliers on price terms of   products; Responsible for resolving invoice price and terms discrepancies to enable order processing Ensure timely collection of quotations, evaluation and selection of suppliers for all approved requests of goods/services and; Handle selection and evaluation process of the potential supplier by preparing price comparison on a scheduled basis; Receiving the purchase order and specifying the expected date of supply and addressing the planning and delivery schedules; Follow up on the arrival of the goods and coordinate with the customs clearance officer to end the customs release procedures Monitoring supplier performance and resolving issues and concerns; Assist and consult on the overall procurement activities,...