60 customer service jobs found in Addis Ababa

Purpose of the Job : - Serve as the first point of contact and h andle all guest inquiries in a professional manner, provide relevant information, collect cash and handle day-to-day front office duties and support. Duties and Responsibilities ·       Greet all clients with strong customer service and communications skills; ·       Provide direction to all clients in terms of who to speak to; ·       Direct visitors to the appropriate direction in a professional and courteous manner; ·       Communicate and handle incoming and outgoing electronic communications; ·       Coordinate activities around the front desk/reception area; ·       Process invoices and payments for different services; ·       Ensure all office files are managed according to confidential and internal processes; ·       Review and summarize reports and documents as required; ·       Ensure clients are well informed about our service and...

Sales Manager Our client, a firm engaged in the re-bar bending  Industry, is looking for experienced and energetic individuals with the dedication and commitment, fitting the company's aspirations, ready to work as an Sales Manager.  Job purpose The Sales Manager will be responsible in maximizing sales and revenue by analyzing new business opportunities and is also responsible in maximizing sales, overseeing and implementing sales initiatives, sales strategies, and product knowledge.   Your Key responsibilities Includes:   Analyze and survey sales territories to make proper adjustments where necessary Oversee the interviewing, hiring, and training of sales staff   Assign sales territories and quotas to sales units and representatives Ensure sales personnel adhere to company policies, rules, and regulation Develop and implement standards for productivity, customer service, and...

Area Sales Manager Our client, a firm engaged in the FMCG Beverage Industry, is looking for experienced and energetic individuals with the dedication and commitment, fitting the company's aspirations, ready to work as an Area Sales Manager .    Job purpose The Area Sales Manager will be responsible in maximizing sales and revenue by analyzing new business opportunities and is also responsible in maximizing sales, overseeing and implementing sales initiatives, sales strategies, and product knowledge.   Your Key responsibilities Includes: Analyze and survey sales territories to make proper adjustments where necessary Oversee the interviewing, hiring, and training of sales staff   Assign sales territories and quotas to sales units and representatives Ensure sales personnel adhere to company policies, rules, and regulation Develop and implement standards for productivity, customer service, and quality of...

Job Description : - We are looking for a sales representative who can promote and sell our products at customer locations with the driver. Besides, able to identify new sales leads in the area, and provide service to our regular customers.    Major Responsibilities •     Traveling with drivers within an assigned sales territory to conduct face-to-face meetings with existing and potential customers; •     Building and sustaining long-lasting relationships with new and existing customers based within an assigned sales territory; •     Maintaining an accurate record of all leads, customer accounts, and sales. •     Delivering purchase orders and informing existing customers of new products; •     Increasing sales by promoting products and analyzing competitor behavior; •     Signing sales contracts, taking purchase orders, and collecting payments; •     Accounting for the safe and timeous delivery of purchased products; •...

Duties and Responsibilities Plan, implement and manage overall hotel daily operations; Greet all clients with strong customer service and communications skills; Handling customer inquiries, complaints and queries in a professional manner; Ensure clients are well informed about our service and respective fees; Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments; Promote a culture that reflects the organization’s values, encourages good performance, and rewards productivity; Responsible for maintaining a clean and safe reception area; keeping it tidy at all times; Evaluate hotel performance and ensure compliance with health and safety rules; Plan and implement marketing campaigns with marketing teams; Monitor employee performance and conduct regular evaluations to help improve customer service; Resolve issues regarding hotel services, amenities, and policies; Ensure the daily sales amount is...

Major Duties and Responsibilities Greet and look after all clients with strong customer service and communications skills and interprets and translates as required; Screen and manage all incoming/outsourcing correspondence (post, fax, email) and prioritizes accordingly; File documents according to execution numbers and filing protocols to assist in document control processes Participates in internal and external meetings and workshops and assists with documenting Ensure all office files are managed according to confidential and internal processes Responsible for all project office and warehouse management; Coordinates and monitors schedule and ensures agreed blocks of time are kept clear for planned events; Coordinates and organizes rooms, equipment etc. for meetings along with the responsible person; Responsible to ensure the proper management of administrative activities of the organization. Handle petty cash and work advance and replenish the expense in a...

JOB PURPOSE: To be responsible for greeting visitors and delivering exceptional customer service assistance and providing general information about organization to clients, employees and staff. ROLES & RESPONSIBILITIES : To understand the duties of front desk, maintain reception area and all common areas in a clean and tidy manner at all times. Attending visitors at the front desk by greeting, welcoming, directing and handling them appropriately. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Keep detailed and accurate records of visitor requests and of calls received. Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer. Coordinate office activities and operations to secure efficiency and compliance to company policies. Organize conference and meeting room bookings. Assist colleagues and perform any other relevant tasks assigned by the management....

Marathon Express Courier and Delivery Services would like to hire a sales and marketing person. The company is based in Addis Ababa, and works on package processing and delivery to its customers. Job Description: Marketing, Sales, Customer Handling and related activity Mode of Employment: Contract with possibility of extending Requirement : Collage graduate (Degree or Diploma) in related fields or strong interest to work as a sales person. Capable of working with Microsoft Office Software(MS Word and Excel) Good communication skill both in writing and speaking Willing to work in different working environment (In office/out of office) Punctual and well organized   Experience 0 - 2 years Salary Negotiate How to apply Send your cv to jobs.marathonex@gmail.com

We are looking for an experienced and seasoned Manager - Learning, Training & Development to join our team! As a L&D Specialist (Professional Development), you will determine, design, and implement the best and most innovative ways for our employees to learn new skills and knowledge, and apply and practice them in their roles. Key responsibilities - Facilitate learning modules, identify opportunities to drive continuous improvement of our L&D programs, design and implement innovative learning experiences, manage learning projects, and ensure our work is data-driven and impactful. - Facilitate and coordinate selected modules as part of our professional development programs. - Work with the leadership and stakeholders, and the available data, to identify skill gaps and priority areas of development to be addressed. - Develop learning interventions that address the priority development areas. This will involve creating or curating (externally or from our global team)...

Major Duties and Responsibilities Manage the office compounds and maintains the cleanliness and serviceability of facilities, plant, grounds, and/or equipment including operationally of all utility system; Ensures effective and timely supply of items including requisition, receipt, storage, issue and the management and maintenance Ensures availability, suitability and maintenance of vehicle transport service to enable all components to perform their duties effectively and in a timely manner; Carries out various activities related to materials handling, warehousing and inventory control, and/or property management; Performs routine customer service-related activities, as appropriate to the position, such as security escort, providing directions to locations and/or services; Handle travel and transportation programs for all official travels; Manage leased property utilization and its proper maintenance; Identifies staffing requirements to meet the...

Duties and Responsibilities Manage Radio Access Networks – Design and Optimization; In charge for Radio Network dimensioning & Link Budgets, coverage planning and capacity planning; Handle Frequency/Scrambling Code/PCI and Neighbor Planning; Post Integration performance validation and drive testing & analysis; Assist in the development of a service proposal and participate in knowledge sharing activities; Collect and document customer requirements and identify add-on sales opportunities; Implement VoLTE E2E performance troubleshooting with the focus on audio gap optimization where applicable; Produce documented engineering methods, procedures and present to the customer; Provide technical support in customer discussion, presentations; Handle 2G, 3G, and LTE parameter consistency checks tuning and optimization to improve throughput, accessibility, retainability, mobility, etc.; Handling customer complaints and providing solutions with proper...

Job summary: - position holder will be responsible for supporting the coordination, planning, and execution, and monitoring of supply chain operations in an organization. Main Responsibility Plan warehouses and distribution centers for efficiency in both operations and capacity Build and maintain good relationships with clients and vendors; Actively participate in continuous improvement and problem-solving activities; Use associated information systems to coordinate and control the order cycle; Negotiating contracts with suppliers and customers; Provide support to the Sales Department in servicing clients as required Provide suggestions within the area of responsibility to Logistics Manager as needed Keeping an accurate record of the process and analyzing performance; Coordinate and track the movement of goods through logistic pathways; Proactively engage suppliers in identifying issues, resolutions and opportunities;...

Major Duties and Responsibilities Create and build strong work relationships with regional store supervisors and sales executives; Support the preparation of data analysis by working with the local marketing team; Liaise with customers through follow-up and ensure correct rates and service levels are in place; Analyze sales and stock equilibrium through callouts for opportunity doors and designing attainable action plans; Design innovative ideas to promote and sell new products Responding to complaints from customers and offering after-sales support whenever it is required; Report periodical sales performance including clients’ comments and feedback; Manage the process cycle of all orders with precision and timeliness; Work closely with the regional sales team and share necessary updates; Monitor the sales team’s progress, identify weaknesses and propose improvements; Provide periodical reports to assist in forecasting...

Purpose of the job: The Sales and marketing coordinator will be in charge to collect data about target demographics and analyze market trends to improve a company's marketing efforts, tracking sales data and working with marketing teams to achieve marketing goals. Main Responsibilities & Duties Ensure all marketing efforts serve to achieve immediate and long-term business goals, identifying and executing improvements for processes, content, and lead generation; Provide market research, forecasts, competitive analyses, campaign results, and consumer trends; Assist in the development and implementation of the company’s brand strategy; Prepare marketing activity reports and metrics for measuring program success; Continually research new sources of prospective customer data, and provide recommendations to sales and marketing leadership; Manage relationships with external vendors to ensure high-quality and timely execution of marketing...

Major Duties and Responsibilities Responsible for appropriate supplier selection/bidding processes for selected purchase requests and contract pricing validation;  Managing all banks procedures and negotiating with the suppliers on price terms of   products; Responsible for resolving invoice price and terms discrepancies to enable order processing Ensure timely collection of quotations, evaluation and selection of suppliers for all approved requests of goods/services and; Handle selection and evaluation process of the potential supplier by preparing price comparison on a scheduled basis; Receiving the purchase order and specifying the expected date of supply and addressing the planning and delivery schedules; Follow up on the arrival of the goods and coordinate with the customs clearance officer to end the customs release procedures Monitoring supplier performance and resolving issues and concerns; Assist and consult on the overall procurement activities,...