68 customer service jobs found in Dukem

We are seeking a dedicated and detail-oriented Documentation Staff member to join our logistics team. As a Documentation Staff member, you will play a crucial role in ensuring the smooth and efficient operation of our logistics processes. Prepare, review, and maintain shipping and receiving documentation. Verify accuracy and completeness of shipping and receiving records. Ensure compliance with all relevant regulations and standards. Communicate with internal teams, customers, and external partners to resolve documentation-related issues. Assist in the coordination of shipments and tracking of cargo. Maintain electronic and physical records of documentation. Collaborate with team members to improve documentation processes and efficiency

On behalf of our esteemed client, we are seeking a top-notch Social Media Engagement Manager to join a dynamic team in managing our client's brand presence across various platforms, including Facebook, Telegram, TikTok, YouTube, and Instagram. As a Social Media Engagement Manager, you will take the lead in engaging with audiences, building positive relationships, and crafting a captivating brand image across all platforms. Your role will involve creating content for social media captions and blog posts in Amharic, according to the social media plan and calendar. Responsibilities: ● Act as the primary contact person for our client's social media accounts on Facebook, Telegram, TikTok, YouTube, and Instagram ● Respond to comments, messages, and inquiries on social media promptly and professionally ● Monitor all social media platforms to identify trends, insights, and opportunities for audience engagement  ● Collaborate with the marketing team to provide customer...

•Provide clear insight into performance drivers and the levers which impact performance •Compile and track performance for teams and individual level in terms of their quality scores •Ensure and maintain quality of service provided by the team •Audit and provide solid feedback for improvement •Mentor and maintain Agent’s performance •Ensure that all agents meet statistical quality targets and provide action plans for those that fall below expectations. •Hold weekly coaching sessions with the team •Provide action plans and recommendations to the management •Provide program and agent performance reporting, including statistical analysis and reporting •Collaborate with trainers and SMEs to establish a positive team environment that supports and reinforces best-in and out of-class customer service practices •Provide recommendations to management & Client regarding the development of policies...

Major Duties and Responsibilities   Responsible for planning and development of all PR elements of the marketing plan for allocated products and brands; Planning and organizing resources against shipping and dispatch schedules during hectic periods to ensure services are maintained as required; Evaluate processes to identify opportunities to reduce risks and/or costs for export control activities; Maintain existing and create new export classification processes, and ensure they are enforced; Manages the services and performance of vendors, third-party providers, and other relationships; Establish the operational terms and contractual structure for working with Reseller partners; Work with various internal and external partners to create, improve, and implement our global export strategy; Maintains records of products, designs, pictures and specifications of all the items exported by the company; Develop a professional and customer-focused...