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Job Brief We are looking for a Cafe Manager to organize day-to-day operations and motivate our staff to provide excellent customer service. Cafe Manager responsibilities include scheduling shifts for baristas and waiters, monitoring daily expenses and revenues and ordering supplies like coffee, milk and water, as needed. Ultimately, you will help increase profitability, boost customer engagement and so on. Responsibilities Manage day-to-day operations of the cafe Hire and onboard new wait staff and baristas Train employees on drinks preparation and proper use of coffee equipment Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients) Maintain updated records of daily, weekly and monthly revenues and expenses Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks) Advise staff on the best ways to resolve issues with clients and deliver excellent customer service Ensure all cafe areas are clean and tidy Nurture friendly relationships with customers to increase loyalty and boost our reputation  Perform other duties when delegated by upper management Requirements Work experience with some sort of customer service experience in similar or other service providing sector. Good math skills Availability to work within opening hours (including weekends and some holidays) Excellent communication skills with the ability to manage and motivate a team Customer service attitude Diploma Additional certification (e.g. in Business Administration or Hospitality) is a plus