Lead Business Administrator

Position Title: Lead Business Administrator

Company: A+ Tutoring

Location: Remote/Virtual

Job Type: Full-time

Salary: Company scale

About Us: A+ Tutoring is a startup online/virtual tutoring company based in Denver County, Colorado in the US. We are strongly dedicated to providing high-quality, personalized educational support to students of all ages in various subjects from academics to language and technology. Our mission is to provide low-cost, affordable, and quality tutoring to students from underserved communities, help them achieve their educational goals, and build toward their future success. We pride ourselves on our commitment to excellence, innovation, and a supportive learning environment.

Position Overview: 

Responsibilities

Parent Billing and Pricing Discussions:

• Act as the primary point of contact for invoicing and pricing discussions with parents, ensuring utmost clarity and transparency in financial matters.
• Create comprehensive billing sheets to meticulously track previous payments, forecast future payments, and establish a consistent follow-up schedule for all outstanding payments.
• Address any billing inquiries or concerns with the highest level of professionalism and attention to detail.
• Promptly and effectively resolve any day-to-day operational issues regarding Parent Billing and Pricing to maintain seamless business operations.
• Attain in-depth knowledge about the billing software utilized by the company to streamline processes and suggest any necessary improvements or upgrades.
• Proactively suggest and implement important events or adjustments to billing procedures to enhance efficiency and customer satisfaction.

Financial Analysis:

• Conduct regular and thorough financial analyses to assess the profitability of the company's operations and identify opportunities for growth and improvement.
• Provide estimated profit/loss projections one week before the end of each month and precise profit/loss reports at the end of each month.
• Take charge of financial planning, budgeting, and forecasting processes to optimize resource allocation, maximize profitability, and ensure long-term financial sustainability.
• Conduct cost-benefit analyses for various tutoring programs, initiatives, or investments to assess their potential impact on the company's financial performance.
• Evaluate the return on investment (ROI) of marketing campaigns, new technology implementations, or other strategic initiatives.
• Monitor cash flow projections and liquidity needs to ensure the company has sufficient funds to meet its financial obligations, such as payroll, operating expenses, and debt payments.
• Implement strategies to optimize cash flow, such as improving accounts receivable collections or negotiating favorable payment terms with vendors.

Tutor Compensation and Salary Negotiations:

• Oversee tutor payroll management and negotiate salaries as necessary, ensuring fairness and transparency throughout the process.
• Handle inquiries and changes related to compensation with the utmost 
• Conduct comprehensive market research to stay informed about industry standards and trends in tutor compensation and salary rates.
• professionalism and discretion.
• Design and refine the company's compensation structure for tutors, taking into account factors such as experience, qualifications, subject expertise, and performance metrics.
• Develop differentiated compensation plans or incentive programs to reward high-performing tutors and encourage retention

Policy Enforcement and Compliance:

• Develop, implement, and enforce policies and procedures related to tutor conduct, performance standards, and professional behavior.
• Ensure that tutors adhere to company policies regarding scheduling, session preparation, student engagement, and communication protocols.
• Monitor tutor compliance with regulatory requirements, such as background checks, certifications, and licensing, ensuring that all tutors meet necessary qualifications and credentials.
• Investigate and address any violations of company policies or code of conduct by tutors, taking appropriate disciplinary actions as needed.
• Provide training and guidance to tutors on policies, procedures, and best practices to ensure understanding and compliance.
• Regularly review and update policies and procedures in response to changing regulations, industry standards, or organizational needs.
• Serve as a point of contact for tutors to seek clarification or guidance on policy-related matters and ensure consistent interpretation and application of policies across the organization.

Team Check-ins:

• Conduct weekly Zoom meetings with the upper management to present comprehensive progress reports, upcoming tasks and goals, and any unresolved issues requiring attention.

• Organize group meetings with the Supervisor, Fikir, and Yonathan to present detailed financial analyses, address unresolved issues, and propose viable solutions to operational challenges.

Proper Documentation:

• Maintain meticulous and organized documentation, including contracts and other essential records.
• Develop contracts for new partnerships and ensure compliance with all legal and regulatory requirements.

Necessary skill sets

1. Financial Acumen: Strong understanding of financial principles, including budgeting, forecasting, profitability analysis, and cash flow management. Proficiency in financial analysis tools and software is essential.
2. Communication Skills: Excellent verbal and written communication skills are crucial for effectively interacting with parents, tutors, team members, and other stakeholders. The ability to convey complex financial information in a clear and understandable manner is essential.
3. Organizational Skills: Exceptional organizational skills are necessary to manage multiple tasks, deadlines, and priorities effectively. The Lead Administrator must be able to maintain accurate records, coordinate meetings, and ensure smooth business operations.
4. Attention to Detail: Meticulous attention to detail is critical for billing, pricing, financial analysis, and policy enforcement tasks. The Lead Administrator must be thorough and accurate in handling financial data, contracts, and documentation.
5. Problem-Solving Abilities: Strong problem-solving skills are essential for resolving billing inquiries, operational issues, and recruitment challenges. The Lead Administrator must be able to identify problems, analyze root causes, and implement effective solutions.
6. Leadership and Team Management: The ability to lead and manage a team is essential for overseeing billing, financial analysis, and recruitment processes. The Lead Administrator should be able to motivate team members, delegate tasks, and foster a collaborative work environment.
7. Interpersonal Skills: Strong interpersonal skills are necessary for building positive relationships with parents, tutors, team members, and external partners. The Lead Administrator should be approachable, empathetic, and diplomatic in their interactions.

How to Apply: Please complete the application form here at this link, https://docs.google.com/forms/d/e/1FAIpQLSf5J2kCJn3pdnnxhxseBq46-TSUXunBetWVcN8MM5R_-KQsRA/viewform?usp=sf_link