Customer Relationship Officer

SUMMARY OF THE ROLE

As a Customer Relationship Officer, you will coordinate between external & internal customers such as sales team & CSD/operations to process customer orders by active involvement to ensure orders and invoices are processed in an accurate and efficient manner resulting in the best service possible to the customer. This position will be based in Addis Ababa and reports to Sales & Marketing Manager.

Actively handle customers' inquiries through e-mail, telephone, or face-to-face Responsibilities:

• Coordinate the activities with the Customer Service Department, assuring that the Customer orders are processed promptly and efficiently, promoting lean solutions and best practices.
• Process and verify the accuracy of orders from customers in a timely and efficient manner to ensure that Jotun’s on-time delivery performance objective is achieved.
• Follow-up with the warehouse for all customer reports of deliveries.
• Actively handle customers' inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service.
• Process customer returns according to established Jotun’s Guidelines and Procedures.
• Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders.
• Work closely with Finance Department to resolve disputed credit items.
• Ensure all exception and promotion customer pricing follows Jotun’s guidelines.
• Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions to increase customer satisfaction.

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WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

What We Look For

Qualification and Experience

• Bachelor's degree
• 1-2 years relevant experience in customer service
• Good knowledge on Microsoft offices specially on MS-Excel.

Competence

• Initiative & Responsibility: acts on own initiative, makes things happen and accepts responsibility for the results.
• Effective Communication: communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Teamwork: co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
• Execution: adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
• Self-Development: is aware of own strengths and limitations and pursues learning and career development opportunities

What We Offer

• Competitive compensation and benefits
• Continuous learning opportunities and training activities
• Career development opportunities across multiple disciplines and geographies
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team buildings and social activities.

POSITION INFORMATION

Company:

Jotun Ethiopia Paint Manufacturing PLC

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

24.11.2024

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

As a 100% subsidiary under Jotun Group, Jotun Ethiopia Paint Manufacturing PLC. was established in 2020. It has since become one of the fastest growing company within MEIA (Middle East India and Africa) Region. By investing in an advanced paint production plant, and building a highly competent and motivated team locally, we aim to strengthen Jotun’s leading position in Ethiopia as well as in East Africa, through our very ambitious market development plans which are focusing on Quality, Profitability, Innovation and Corporate Values.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now!