Charging and Mediation Operations ( External)

Charging and Mediation Operations ( External)

About Us

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.

Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.

Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future 

Responsibilities

Key accountabilities and decision ownership: 

• Provide technical expertise in planning and design for Converged Rating & Charging Solution (CCS) and other systems in the docket.  
• Development & configuration of new products and services, and executing technical tests, providing support on UAT & Production to ensure quality product release. 
• Drive integrations of Converged Rating & Charging Solution & other system solutions in the portfolio to IT Stack and various network elements. 
• Responsible for new installations and commissioning of systems in the docket within defined timelines ensuring high quality standards are met and solutions are operationally viable. 
• Develop and maintain traffic model for various nodes within the domain and advice thereof. 
• Operational Support, Administration & Maintenance of the Converged Rating & Charging Solution & other systems. ensuring issues are reported & resolved within agreed SLA’s 
• Responsible for ensuring all systems in the portfolio are running n-1 release (latest stable release) through effective software release management plan and security patch vulnerability execution plan, Business Continuity plan (BCP) and adhere to any other company policy. 
• Review of the Systems architecture, roadmaps, and design from time to time to ensure efficient operations & and evolution to new applicable technologies. 
• Review system changes and deployment with aim of minimizing negative impact of any change on commercial services and the network. 
• Regular engagement & cooperation with other teams to ensure business requirements are captured clearly in the Functional Requirements Documents by the vendors. 

Core competencies, knowledge and experience:

Business Competencies:

• Profiency in Charging & Billing Solutions.
• Technical analysis and solution design, Development and implementation for all Billing Products & Services 
• Customer Obsession – understands the value of profitable customers. Listening to and understanding customer needs. Delivering outstanding customer service.

Creativity and Innovation

• Fulfilment of business requirements 

Business Know how

• Sound knowledge of products and services with good track record of solution delivery Innovative solutioning, and creative use of appropriate technologies and system capabilities to ensure that business and technical requirements are met in accordance with timelines, Quality and user experience in line with best practice. 
• Collaboration and cocreation with business and other Technology partners to drive innovative solution implementation.

Working with Change

• Ability to drive initiatives without any formal authority in an ambiguous and startup environment

Project and Programme Management

• Sound knowledge of products and services with good track record of solution delivery

Functional Competencies:

• Domain experience in GSM is a must with a bias towards CCS, Mediation, Voucher Management, Provisioning, Roaming, Interconnect, Invoicing.
• Working knowledge on cloud Native, TCP, CNF & VNF solutions.
• Good understanding of 3GPP protocols and API interfaces (REST, SOAP).

Qualifications

Must have technical / professional qualifications: 

• BSc. Degree or equivalent in one of the following: Telecommunication Engineering/Electrical Engineering/ Electronics engineering/Computer Science/IT.
• 2 years’ experience a busy telecommunication and dynamic IT environment or Software Engineering with good knowledge in planning & architecture for Charging solutions including Messaging, Voice, IMS & IOT. 
• Working knowledge in Unix systems and Databases – RDBMS & No SQL.How to Apply
• If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume