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Fixed Term Customer Service Advisor

DHL Group
Contract
On-site
Addis Ababa, Ethiopia
Customer Service Jobs in Ethiopia, Logistics Jobs in Ethiopia

DHL Group Job Vacancy 2025

Fixed Term Customer Service Advisor

DHL is the world’s leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

We are an international team of over 395,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

DHL Global Forwarding Ethiopia is where you will drive IRR benefits realization and operational resilience by converting traditional “analog” business processes & practices to fully applying the IT renewal roadmap solutions, transform the country by the adoption of our digital technologies across the entire business including digital customer interaction and experience across the entire customer portfolio.

Position: Fixed Term Customer Service Advisor

Qualifications:

  • University Degree
  • Typing skills (at least 30wpm preferable)
  • Telephone skills (excellent)
  • Conflict resolution skills (excellent)
  • Selling skills (excellent)
  • Technical skills (Telephone and Order Booking systems
    referable)
  • Communication skills – spoken and written(excellent)
  • Negotiation and interpersonal skills (excellent)
  • Sound customer relationship experience
  • Strong understanding of customer service and Operations

Accountabilities:

  • Accept and register bookings for DHL service
  • Offer alternatives to customers and potentially turninformation calls into sales leads or identify other additional
    value added services to customers when opportunities ariseduring the course of interaction
  • Respond to customers consistently and confidently byproviding accurate information in all areas such as custom
    requirements, transit time, and prices.
  • Enhance service experience in DHL by exercising professionalism and empathy when dealing with each
    individual customer’s varying needs and demands
  • Liaise with Operations Department and other departments onquick and efficient resolution of customer issues and queries.
  • Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL Adhere to existing Customer Service procedures as outlined in the departmentmanuals, while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with other supervisors and managers
  • Works cooperatively with others to achieve target andobjectives. Accomplishes own tasks in support of team goals
    and actively offers to help colleagues. Supports group decisions. Suggests improvement ideas based on his/her
    learning

Place of Work: Addis Ababa

Deadline: May 15, 2025

How to Apply:

Please select the button below to upload your resume and then proceed through the application process. Resume upload is required to complete the application.

We offer:

  • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
  • Possible further career development
  • Competitive salary