27 Customer Service Jobs in Ethiopia jobs

About the job We are looking for exceptional and innovative digital marketing professionals who are fueled by passion and thrive in a dynamic, collaborative environment that sparks creativity and fosters growth.   Serving as a digital marketing subject matter expert, the Digital Marketer is responsible for developing and helping to execute the social media and digital strategies of our brands. It will be a remote position that offers the perfect blend of autonomy and collaboration, empowering you to make an indelible impact while enjoying the freedom to work from absolutely anywhere. Responsibilities Prepare to unleash your digital marketing prowess as you develop and execute comprehensive strategies . Plays a critical role in driving the digital marketing agenda to grow. . Serves as a Social Media Subject Matter Expert providing best practices and recommendations to internal International and Trade Marketing teams Become the...

Job position: collection and logistics Officer: We are looking for a collections and logistics officer to assist with the collection of revenue and outstanding debts and handle key logistics requirement of the company. You will be responsible for managing timely the collection of revenue and outstanding debts from clients and will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible. You will also be required to institute legal action when payments are not made. And handle logistics needs of the company Roles and Responsibilities: §  Plan course of action to recover owed money; §  Negotiate payoff deadlines and payment plans; §  Build trust with clients; §  Handle clients' questions or complaints, or any other options; §  Keep tracking outstanding debts; §  Provide final written or verbal warning notice to clients when payments are not being made; §  Provide appropriate recommendations to the...

•Provide clear insight into performance drivers and the levers which impact performance •Compile and track performance for teams and individual level in terms of their quality scores •Ensure and maintain quality of service provided by the team •Audit and provide solid feedback for improvement •Mentor and maintain Agent’s performance •Ensure that all agents meet statistical quality targets and provide action plans for those that fall below expectations. •Hold weekly coaching sessions with the team •Provide action plans and recommendations to the management •Provide program and agent performance reporting, including statistical analysis and reporting •Collaborate with trainers and SMEs to establish a positive team environment that supports and reinforces best-in and out of-class customer service practices •Provide recommendations to management & Client regarding the development of policies...