Claim Officer (Non‑Life Claims Junior Officer)
Organization: The Ultimate Insurance Brokers
Location: Addis Ababa, Ethiopia
Employment Type: Full‑time
Career Level: Entry Level (Fresh Graduate)
Work Experience: 0–1 year
Number of Positions: 8
Application Deadline: March 29, 2026
Workplace Type: Office (Onsite)
About the Role
The Non‑Life Claims Junior Officer supports the administration, processing, and monitoring of general insurance claims. The role ensures timely, professional, and compliant claims handling while serving as a key liaison between clients, insurers, assessors, and internal teams.
Key Responsibilities
1. Claims Registration & Administration
- Receive claim notifications via email, phone, online portals, or walk‑ins
- Register new claims in the claims management system
- Maintain accurate physical and digital claim files
- Issue claim acknowledgment letters/emails
- Classify claims by insurance type (motor, property, marine, liability, engineering, etc.)
2. Client Advisory & Support
- Explain policy coverage, exclusions, deductibles, and procedures
- Provide documentation checklists and guide clients through requirements
- Support clients with claim form completion
- Manage expectations and provide regular status updates
3. Documentation & Compliance
- Review claim documents for completeness and accuracy
- Verify policy validity, coverage limits, and deductibles
- Ensure claims meet notification timelines
- Follow up on missing documents
- Maintain confidentiality and regulatory compliance
4. Liaison & Coordination
- Submit claims to insurers within required timelines
- Coordinate with assessors, investigators, repairers, and surveyors
- Arrange inspections when needed
- Follow up with insurers on approvals, queries, and settlements
- Escalate complex cases to supervisors
5. Claims Monitoring & Follow‑Up
- Track claims from registration to settlement
- Maintain a claims diary for timely follow‑ups
- Monitor turnaround times and minimize delays
- Provide weekly status updates to supervisors
6. Settlement & Recovery Support
- Review insurer settlement offers
- Ensure proper execution of discharge vouchers
- Follow up on payments and confirm client receipt
- Assist with recovery and subrogation cases
- Support negotiations for disputed claims under supervision
7. Reporting & Record Management
- Prepare monthly reports (registered, settled, outstanding, repudiated claims)
- Maintain claims statistics and loss ratio data
- Assist with management presentations
- Archive closed files per company policy
8. Continuous Improvement & Risk Awareness
- Identify recurring claim trends and report risk patterns
- Recommend mitigation measures
- Participate in internal training
- Stay updated on insurance regulations and insurer requirements
Qualifications
Education
- Bachelor’s Degree in Nursing, Public Health, Management, Economics, or related fields
Skills
- Strong communication and teamwork abilities
- Ability to multitask and coordinate multiple tasks
- Ability to work under pressure and meet deadlines
- Creativity and problem‑solving skills
How to Apply
Submit your non‑returnable application, CV, and supporting documents:
📍 In Person:
The Ultimate Insurance Brokers
Head Office – 22 Square, Rewina Building, 3rd Floor
📧 Email: uib.hiring@gmail.com