๐ฆ DHL Ethiopia Job Vacancy โ Customer Service Tracing Advisor (July 2025)
๐ Join the Worldโs Leading Logistics Company in Addis Ababa
๐ Location: Addis Ababa, Ethiopia
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Application Deadline: July 28, 2025
๐ข Company: DHL Global Forwarding Ethiopia
๐ผ Position: Customer Service Tracing Advisor
๐ Employment Type: Full-Time
๐ข About DHL
DHL is the global leader in logistics and supply chain solutions, with a workforce of 395,000 professionals in over 220 countries and territories. Whether itโs cross-border shipping, business logistics, or personal deliveries, DHL is driven by a passion for service and innovation.
In Ethiopia, DHL Global Forwarding is at the forefront of digital transformation, aiming to optimize operations and enhance customer experience using cutting-edge technologies aligned with the global IT renewal roadmap.
๐ฏ Position Summary: Customer Service Tracing Advisor
The Customer Service Tracing Advisor will provide high-quality tracking and trace services, ensuring customer inquiries and service issues are resolved promptly and professionally. The role is critical to maintaining excellent customer satisfaction and upholding DHLโs reputation for reliability and responsiveness.
๐ Key Responsibilities
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Handle customer inquiries and trace requests effectively
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Communicate with internal DHL teams and external customers to resolve shipment issues
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Maintain accurate records of all customer interactions
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Ensure service issues are resolved quickly to minimize dissatisfaction
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Support digital transformation through use of DHL systems and platforms
๐ Required Qualifications and Experience
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Bachelorโs degree from a recognized university
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Minimum 2 years of experience in:
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Customer Contact Center
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Tele-sales or related customer service environments
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Prior experience in the logistics or service industry preferred
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Familiarity with call center tools and booking systems is a plus
๐ง Required Skills & Competencies
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Typing speed of at least 30 WPM
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Excellent verbal and written communication
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Strong telephone handling and interpersonal skills
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High attention to detail and mental alertness
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Proficiency in conflict resolution and customer relationship management
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Strong negotiation and problem-solving abilities
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Understanding of logistics operations and geographical knowledge
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Confidence and assertiveness in handling customer concerns
๐ What DHL Offers
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Career growth in a globally recognized logistics company
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Opportunities to contribute to digital innovation
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Competitive salary package
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International exposure and future advancement opportunities
๐ How to Apply
Interested candidates should apply by uploading their resume using the application link provided by DHL.
๐ Note: Resume upload is required to complete your application.