Head of Sales Analytics & Business Intelligence

Safaricom Ethiopia – Head of Sales Analytics & Business Intelligence

Organization: Safaricom Ethiopia
Location: Addis Ababa, Ethiopia (Onsite)
Application Deadline: Not specified
Employment Type: Full‑time
Industry: Telecommunications / Digital Connectivity / Mobile Money

Safaricom Ethiopia is a purpose‑led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, the company has grown to serve over 10 million customers, with its network reaching 55% of Ethiopia’s population. Safaricom Ethiopia has been recognized as a Top Employer for two consecutive years, reflecting its commitment to innovation, inclusion, and employee growth.

The company is seeking a Head of Sales Analytics & Business Intelligence to oversee and manage all tracking, reporting, and monitoring activities within the Sales and Distribution department.

Position: Head of Sales Analytics & Business Intelligence

Responsibilities

Reporting and Analysis

• Develop and manage reporting frameworks for Sales and Distribution.
• Consolidate and analyze sales data to provide actionable insights.
• Ensure accuracy and timeliness of weekly, monthly, and quarterly reports.
• Identify trends and discrepancies in sales data for senior management.

Data Management

• Maintain and enhance data collection processes.
• Collaborate with IT and data teams to ensure accuracy of data sources.
• Implement validation techniques for reliable reporting.

Stakeholder Management

• Work with regional sales managers to gather and verify data.
• Act as liaison between Sales & Distribution and other business units.
• Provide training and support on reporting tools.

Strategic Insights

• Deliver recommendations to drive sales performance.
• Develop predictive models and forecasts.
• Prepare KPI‑focused presentations for senior management.

Continuous Improvement

• Identify opportunities for process improvement.
• Stay updated on industry best practices in analytics.
• Implement new tools and technologies for reporting.

Compliance & Security

• Ensure compliance with data protection regulations.
• Implement security measures to safeguard data.

Key Accountabilities

• Accuracy and timeliness of reports
• Quality and relevance of insights
• Automation of reporting across channels
• Timely payout of commissions
• Performance analysis of sales teams and channels
• Compliance with digital distribution policies

Qualifications

• Education: Bachelor’s degree in IT or Business Administration (Master’s preferred)
• Experience: 5–7 years at senior level in reporting or data analysis, preferably in telecommunications or sales
• Skills:
  • Strong analytical skills and ability to interpret complex data
  • Proficiency in Excel, Power BI, Tableau, and MIS tools
  • Excellent communication and presentation skills
  • Strategic thinking and stakeholder management
  • Attention to detail and commitment to data accuracy

Desired:

• Experience in telecommunications industry
• Experience with predictive modeling and forecasting

Direct Reports

• Regional Reporting Manager – GSM
• Digital Distribution Manager – Mpesa
• MIS Reporting Specialists

📩 How to Apply

If you meet the qualifications and are ready for the challenge, create or update your candidate profile on the recruitment portal and click the apply button. Attach your resume when submitting your application.

Application Link: Apply Here

Company Website: Safaricom Ethiopia