Hilton Addis Ababa is opening two exciting career opportunities for mid‑level professionals in 2026. Whether you’re a seasoned sales professional ready to manage strategic accounts or a hospitality enthusiast eager to deliver exceptional guest experiences, these roles offer the chance to grow within one of the world’s most recognized hotel brands. Hilton’s commitment to inclusivity, career development, and service excellence makes these positions ideal for individuals who want to thrive in Ethiopia’s dynamic hospitality industry.
Hilton Addis Ababa Job Vacancies 2026
Deadline to Apply: January 22, 2026
Location: Addis Ababa, Ethiopia
Employment Type: Full‑time
Position 1: Sales Account Manager
Career Level: Mid Level (3–5 years)
Number of Positions: 1
Role Overview
The Sales Account Manager will join Hilton’s Sales & Marketing team to identify, develop, and manage strategic accounts—including corporate clients, travel agents, and local businesses—to maximize revenue across hotel segments.
Key Responsibilities
- Analyze market trends and competitor activity to identify opportunities
- Develop and nurture customer accounts in corporate and travel sectors
- Negotiate room rates, packages, and contracts in line with revenue strategy
- Plan and execute creative local marketing initiatives
- Prepare and manage corporate contracts aligned with pricing conditions
- Collaborate with internal departments to deliver tailored proposals
- Represent Hilton at sales events, meetings, and client site inspections
- Produce regular reports on sales activity and account performance
Requirements
- Bachelor’s degree in Sales, Marketing, Hospitality, or related field
- Minimum 3 years of proven sales experience in hospitality (hotel sales preferred)
- Strong negotiation, communication, and analytical skills
- Ability to build and maintain long‑term business relationships
- Professional presentation and customer‑service mindset
Position 2: Customer Service Agent
Career Level: Mid Level (3–5 years)
Number of Positions: 1
Role Overview
The Customer Service Agent will represent Hilton at the front desk, managing check‑in/check‑out processes, resolving guest queries, and ensuring a warm and professional welcome to all guests.
Key Responsibilities
- Greet and welcome guests with professionalism and hospitality
- Handle check‑in/check‑out procedures accurately and efficiently
- Manage guest questions, requests, and complaints
- Perform night audit tasks and reconciliation as required
- Maintain knowledge of room types, rates, promotions, and services
- Handle cash, credit card, and foreign currency transactions securely
- Collaborate with other departments to meet guest needs
- Comply with security, fire, and health & safety policies
- Uphold Hilton’s brand standards and service excellence
Requirements
- Diploma or Bachelor’s degree in Hospitality Management or related field
- Previous experience in front office, customer service, or hotel environment preferred
- Strong communication and interpersonal skills
- Excellent grooming and professional presentation
- Ability to multi‑task, remain calm under pressure, and pay attention to detail
- Computer skills and property management system experience advantageous
- Knowledge of local geography and attractions is a plus
How to Apply
Interested candidates should submit their applications via one of the following methods:
- In‑Person: Submit CV to the Director of Human Resources, Hilton Addis Ababa
- Email: Send application to ADDHI_HRD@hilton.com
📌 Important: Clearly mention the position title (“Sales Account Manager” or “Customer Service Agent”) in the subject line of your email.
Deadline: January 22, 2026
Only shortlisted candidates will be contacted.
Why Work for Hilton?
- Be part of a global leader in hospitality
- Inclusive workplace with career growth opportunities
- Contribute to Hilton’s vision: “to fill the earth with the light and warmth of hospitality”