Junior Customer Service Officer

VisionFund MicroFinance Job Vacancy

VisionFund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in four of the Regional States of the country.

VisionFund MFI is currently looking for candidates for the following positions of the successful candidates will have skills and experience that meet the following requirements:

Position: Junior Customer Service Officer

Qualifications, Knowledge and Technical Skills:

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

• At least Diploma/Degree in Economics, Management, Marketing, Public Administration, Rural Development, Cooperative, Agricultural Economics or related fields study
• At least one year of work experience

Technical skills

• Demonstrated technical ability, sound judgment, ability to interact and work effectively with others at all levels;
• Determined personality with initiative, perseverance and the ability to motivate and manage a team;
• Capability and willingness to take responsibility and highly developed sense of integrity
• Good knowledge in economic and financial topics;
• Good analytical and problem-solving skills;
• Excellent written and oral communication skills.
• Good analytical and problem solving skills

Terms of Employment: Permanent

Salary: As per the Institution salary scale

Place of Work: Branches under Central North Regional Operation

Deadline: September 23, 2025

How to Apply:

Candidates who fulfil the above requirements can submit the application letter, updated curriculum vitae with names and addresses of up to 3 references and non-returnable copies of credentials to: VFE_Vacancy@wvi.org or in person to CN Regional Operation Office (Piassa – Sabura Babur)

Note:- Only short-listed candidates will be contacted for subsequent assessment.