Junior IT & Digital Support Officer

Summary:
We are seeking a versatile and tech-savvy individual to be the key point of contact for our online and branch customers. This role combines customer service, technical support, and digital content creation to ensure client satisfaction and maintain an engaging online presence for the company.

Key Responsibilities:

1. Customer Support & Account Management:

• Serve as the first point of contact for customer inquiries via phone, email, and text, providing timely and professional responses.
• Log, track, and escalate customer complaints or complex technical issues to senior team members while ensuring the customer is kept informed.
• Clearly explain company services, procedures, and technical concepts to clients of varying technical ability.
• Deliver basic technical training and onboarding sessions to customers as needed.

2. Digital Content Creation & Social Media Management:

• Design and create high-quality, engaging graphics and visual content for daily use across digital platforms.
• Manage, schedule, and moderate the company’s social media channels (Facebook, Telegram, TikTok) to grow our community and enhance brand presence.
• Develop compelling content that aligns with marketing initiatives and technical announcements.

3. Technical Support:

• Assist in resolving basic IT-related issues reported by customers or identified internally.
• Document solutions and contribute to the internal knowledge base.
• Perform other ad-hoc technical tasks as assigned by the IT team.

Required Skills & Qualifications:

• Bachelor’s degree in Information Technology, Multimedia, Communications, or a related field, or equivalent practical experience.
• Essential Technical Skills: Proficiency in graphic design tools (e.g., Canva, Adobe Creative Suite) and a strong understanding of major social media platforms.
• Essential Soft Skills: Excellent verbal and written communication skills. Patience, empathy, and a strong customer-service orientation. Good problem-solving abilities.
• Preferred: Basic understanding of IT concepts (networking, software, hardware). Previous experience in a customer-facing or social media role is a plus.