POST-SALES OFFICER (REAL ESTATE)

POST-SALES OFFICER (REAL ESTATE)

Location: Addis Ababa
Employment Type: Full-time
Estimated Monthly Salary: ETB 18,000 – 40,000 (depending on experience)

Responsibilities:

• Manage all customer follow-up after purchase until full delivery and handover.
• Handle client inquiries, documentation, contract clarification, and payment follow-up.
• Coordinate with finance, engineering, legal, and customer service teams.
• Prepare handover schedules and ensure clients receive promised services.
• Resolve customer issues professionally and maintain strong client relationships.
• Maintain proper records of customer contracts, payments, and communications.
• Conduct satisfaction surveys and improve the post-sales experience.

Qualifications:

• BA degree in Marketing, Business Administration, Management, or related field.
• 1–3+ years of experience in real estate post-sales or customer relations.
• Strong communication, problem-solving, and organizational skills.
• Ability to handle multiple clients with professionalism and empathy.
• Excellent documentation and follow-up ability.