Specialist Digital Channels Development and Operations (Internal/External)

Specialist Digital Channels Development and Operations (Internal/External)

About Us

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.

Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.

Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future                                       

Responsibilities

Key accountabilities and decision ownership: 

• Develop API end points that relay data from different systems and make it available for multiple digital channels. 
• Build reusable code and libraries using JavaScript and Java
• Ensure the technical feasibility of user stories and UI/UX mock-up designs.
• Participate in technical and non-technical discussions with cross-functional team members to identify, plan and implement solutions
• Work closely with colleagues to constantly innovate app functionality and designs. 
• Develop a PWA (Progressive Web App) using NextJS, NodeJS and ReactJS
• Develop and Integrate to RESTful APIs 
• Design and structure relational and object-oriented databases (ie. PostgreSQL, MariaDB, Mongo DB).
• Develop and maintain a headless CMS (WordPress/Drupal/or other). 
• Utilize Redis servers to create and configure catching capabilities for mobile and web applications. 
• Perform unit testing (UT), Instrumentation Testing, integration test (SIT) and user acceptance tests (UAT) of various modules/units of application. 
• Maintain a codebase using git VC. 
• Create use CI/CD pipeline for development and deployment activities using Argo CD, GitLab CI/CD, or Jenkins CI/CD. 
• Deploy and extract insight from analytics and monitoring tools such as Google Analytics, SPLUNK, and ELK. 
• Perform periodic code refactoring and code optimization to ensure application efficiency based on insights from analytics and monitoring tools. 
• Provide application support for both existing and newly deployed applications.
• Remain up to date with the terminology, concepts and best practices for coding mobile apps and web apps.

Qualifications

Must have technical / professional qualifications: 

• A bachelor’s degree or equivalent certification in computer science, Software Engineering, Information Technology or related field
• At least 2 years’ experience as a full-stack developer with in-depth understanding of both web and mobile technology stacks
• Proficient understanding of client-side scripting and JavaScript libraries and frameworks (ReactJS and NextJS). 
• Experience in developing hybrid mobile applications using PWA and bridge scripts. 
• Experience with REST API integration
• Proficient understanding of version control (Git) and DevOps
• Desired 
• Ability to quickly absorb technical concepts and communicate them to a non-technical audience
• An in-depth understanding of security by design principles
• A strong desire to learn and deliver market leading user-friendly web and mobile applications

Eligibility Criteria:

• Must have assumed current Safaricom role for a minimum of 12 months period.
• Employees are strongly advised to discuss their career aspirations with their line managers when they apply for vacant jobs.
• Candidates are eligible to apply for roles at the same level (possible lateral move to another function) or one level higher (next higher immediate level)
• Please be aware that promotions (band increments) may lead to changes in financial rewards. However, lateral moves only result in changes to job title and reporting lines.
• For Regional roles, knowledge of the Region local language is essential