Banking, Branch Management and Operations Support Positions

ZamZam Bank S.C. invites qualified and experienced professionals to apply for five job vacancies across its branches and district operations in Ethiopia. The recruitment includes opportunities in banking business operations, branch management, and district-level operational support in Bedessa, Harar, Gelemso, Delomena, Adama, and Dire Dawa. Interested applicants should review the position-specific qualifications, experience requirements, and application deadlines before applying.

Job Overview

• Employer: ZamZam Bank S.C.
• Job Category: Banking, Finance, Branch Management and Operations
• Location: Multiple locations across Ethiopia
• Employment Type: Full-time
• Number of Positions: 5
• Salary: Competitive salary and attractive remuneration package
• Application Deadlines: November 14 and November 16, 2026, depending on the position

About ZamZam Bank S.C.

ZamZam Bank S.C. is Ethiopia's first full-fledged Interest-Free Bank, established to expand access to ethical, inclusive, and affordable financial services.

The Bank provides Shari'ah-compliant banking and financial services while embracing technology, innovation, and digital transformation.

Its operations are guided by a commitment to financial inclusion, professional excellence, customer service, and sustainable economic development.

Available Job Positions

1. Banking Business Officer I

• Location: Bedessa
• Number of Positions: 1
• Employment Type: Full-time
• Career Level: Junior Level
• Application Deadline: November 14, 2026

Minimum Qualification and Work Experience

• Bachelor's Degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in the banking industry, including at least 1 year in banking operations.

Required Competency

• Communication skills.

Application Link: https://rb.gy/3rtgvg

2. Senior Banking Business Officer

• Locations: Harar and Gelemso
• Number of Positions: 1
• Employment Type: Full-time
• Career Level: Mid-Level
• Application Deadline: November 14, 2026

Minimum Qualification and Work Experience

• Bachelor's Degree in Business Administration, Management, or related fields.
• Minimum of 3 years of banking experience, including at least 2 years at officer level in a similar role.

Required Competency

• Communication skills.

Application Link: https://rb.gy/3rtgvg

3. Senior Banking Business Officer (Re-advertised)

• Location: Delomena
• Number of Positions: 1
• Employment Type: Full-time
• Career Level: Mid-Level
• Application Deadline: November 16, 2026

Job Purpose

The Senior Banking Business Officer authorizes transactions in line with the Bank's risk appetite while maintaining customer satisfaction. The role ensures efficient handling of customer requests, compliance with internal policies and regulatory requirements, and contributes to business growth and operational excellence.

Key Responsibilities

• Handle customer requests efficiently and respond to inquiries and complaints with timely resolutions.
• Maintain positive relationships with customers and staff.
• Review and authorize transactions in accordance with the Bank's risk appetite, internal policies, and regulatory requirements.
• Verify transaction requests and countersign documents and transaction tickets for accuracy and completeness.
• Deliver quality customer service in line with established service standards and timelines.
• Promote banking products, services, and alternative banking channels.
• Ensure compliance with operational risk controls and internal procedures.
• Maintain dual control during vault access, cash movements, and end-of-day balancing.
• Investigate and resolve discrepancies in end-of-day balancing procedures.
• Monitor branch operations and ensure compliance with policies and processes.
• Participate in resource mobilization activities and contribute to branch targets.
• Facilitate account openings and cross-selling of banking services.
• Identify and implement improvements in customer service and operational processes.

Minimum Qualification and Work Experience

• Bachelor's Degree in Business Administration, Management, or related fields.
• Minimum of 3 years of banking experience, including at least 2 years at officer level in a similar role.

Required Competencies

• Transaction authorization.
• Regulatory compliance.
• Banking software knowledge.
• Customer focus.
• Risk awareness.
• Operational oversight.

What the Bank Offers

• Purpose-driven career in interest-free banking and financial inclusion.
• Professional growth and development opportunities.
• Exposure to digital transformation and modern banking services.
• Opportunity to contribute to financial inclusion and economic development.
• Competitive salary and attractive remuneration package.

Application Link: https://forms.gle/Muqmf2ZrZCqzGuw58

4. Branch Manager

• Location: Adama
• Number of Positions: 1
• Employment Type: Full-time
• Career Level: Senior Level
• Application Deadline: November 16, 2026

Minimum Qualification and Work Experience

• Bachelor's Degree in Economics, Management, Accounting, or other business-related fields.
• Minimum of 5 years of banking operations experience, including at least 2 years as a Senior Officer, Customer Service Manager, or in an equivalent role within branch banking.

Required Competencies

• Branch management.
• Building and managing high-performing teams.
• Commitment and time management.
• Problem-solving skills.
• Coaching and mentoring.
• Internal control.
• Effective communication.
• Sales and marketing skills.
• Negotiation skills.
• Knowledge of core banking applications.

Additional Advantages

• Knowledge of local languages.
• Knowledge of Interest-Free Banking (IFB).

What the Bank Offers

• Purpose-driven career in interest-free banking and financial inclusion.
• Professional growth and leadership development.
• Exposure to innovation and digital banking services.
• Opportunity to contribute to economic development.
• Competitive salary and attractive remuneration package.

Application Link: https://rb.gy/3rtgvg

5. Manager, Operations Support

• Location: East District, Dire Dawa
• Number of Positions: 1
• Employment Type: Full-time
• Career Level: Senior Level
• Application Deadline: November 16, 2026

Role Purpose

The Manager, Operations Support is responsible for strengthening district-level operational discipline, supporting branches, ensuring service continuity, resolving operational issues, and following up on implementation activities across branches within the district.

The role also coordinates with Head Office departments to ensure effective operational support and compliance with established service standards and internal controls.

Key Responsibilities

• Coordinate operational support for branches and follow up on service, administrative, logistical, and other branch support issues.
• Monitor branch operational discipline, implementation of procedures, service quality, and internal control compliance.
• Follow up on branch readiness requirements, including maintenance, office setup, equipment, supplies, and service continuity.
• Supervise district support officers and ensure proper maintenance of branch visit records, issue logs, follow-up registers, and support reports.
• Coordinate with Head Office departments to resolve operational issues requiring central intervention.
• Support branch opening, relocation, expansion, and readiness assignments.
• Track audit findings, unresolved operational issues, customer complaints, and control gaps.
• Support timely implementation of corrective actions.
• Strengthen local accountability and improve branch responsiveness through structured follow-up.
• Prepare district operational support reports, branch issue trackers, and service improvement updates.

Minimum Qualification and Work Experience

• Bachelor's Degree in Management, Accounting, Banking and Finance, Business Administration, or a related field.
• Minimum of 6 years of relevant banking experience, including at least 2 years in branch operations, district support, branch supervision, or comparable operations management roles.

What the Bank Offers

• Purpose-driven career in interest-free banking and financial inclusion.
• Professional growth and leadership development.
• Opportunity to participate in innovation and digital transformation.
• Contribution to expanding financial services and economic opportunities.
• Competitive salary and attractive remuneration package.

Application Link: https://rb.gy/3rtgvg

How to Apply

Interested and qualified applicants should submit the following documents through the respective application link provided under each position:

1. Application letter.
2. Updated CV.
3. Educational credentials.
4. Work experience documents.

Application Format: All application documents must be submitted in PDF format.

Applicants must clearly indicate the position and location for which they are applying.

Application Links by Position

• Banking Business Officer I – Bedessa: https://rb.gy/3rtgvg
• Senior Banking Business Officer – Harar and Gelemso: https://rb.gy/3rtgvg
• Senior Banking Business Officer – Delomena: https://forms.gle/Muqmf2ZrZCqzGuw58
• Branch Manager – Adama: https://rb.gy/3rtgvg
• Manager, Operations Support – East District, Dire Dawa: https://rb.gy/3rtgvg

Application Deadlines

Important Notice

• Only candidates who meet the stated minimum requirements will be considered.
• Only shortlisted candidates will be contacted.
• ZamZam Bank reserves the right to use appropriate assessment methods during the recruitment process.
• Applicants must provide accurate and verifiable information.
• Applicants should ensure that they select the correct application link and clearly indicate their preferred position and location.

ZAMZAM BANK S.C. | The First Full-Fledged Interest-Free Bank in Ethiopia

A Name with Heritage. A Bank with Purpose. A Career with Impact.

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