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Boeing Customer Support Specialist Job Vacancy 2026 – Addis Ababa

Boeing Global Services (BGS)
1 hour ago
Full-time
On-site
Addis Ababa, Ethiopia
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Boeing Global Services (BGS) is hiring a Customer Support Specialist (Customer Support Management) for its Supply Chain Execution organization in Addis Ababa, Ethiopia. The selected candidate will serve as a Customer Program Manager supporting customers across Africa and the Middle East.

This is an international, locally hired position in Addis Ababa. Relocation assistance and employment visa sponsorship are not provided.

Job Summary

  • Position: Customer Support Specialist (Customer Support Management)
  • Company: Boeing Global Services (BGS)
  • Location: Addis Ababa, Ethiopia
  • Employment Type: International, locally hired position
  • Work Schedule: Not a shift worker
  • Experience: 1+ year in the aerospace industry and 1+ year in a supply chain-focused role
  • Application Deadline: September 25, 2026
  • Relocation Assistance: Not provided
  • Visa Sponsorship: Not provided

Position Responsibilities

The Customer Support Specialist will:

  • Create, maintain and advance customer relationships while developing an understanding of customer culture and business strategies.
  • Interact with customers and internal partners through face-to-face and virtual meetings, phone calls, emails and other communication channels.
  • Support customer account health and provide customer support.
  • Collaborate with customers to determine specific needs, recommend potential solutions and involve internal partners when needed.
  • Develop, prepare and deliver presentations to customers and internal organizations.
  • Advise customers regarding the status, changes or improvements of orders and follow up on account-related issues.
  • Use multiple Boeing systems in a fast-paced environment.
  • Respond to customer inquiries and provide information regarding Boeing products, services, processes and operations.
  • Respond to customer inquiries and facilitate delivery problem resolution.
  • Enter, track, monitor and coordinate customer material, delivery requirements and returns for customer orders.
  • Coordinate the collection and processing of supplier and/or customer data and information related to ordering or delivery of spare parts, provisioning products or related services.
  • Analyze customer spare parts requirement inquiries, facilitate responses and resolve delivery problems.
  • Monitor and share key performance metrics with customers and internal partners.
  • Interface with customers and internal Boeing resources.

Basic Qualifications

Applicants should have:

  • At least 1 year of experience in the aerospace industry.
  • At least 1 year of experience working in a supply chain-focused role.
  • Experience developing presentations for and presenting to executive leadership.
  • Strong communication and problem-solving skills.
  • Ability to work and collaborate cross-functionally across multiple organizations.
  • Eagerness to learn and grow.
  • Ability to undertake minimal domestic and international travel.

Preferred Qualifications

The following qualifications are desired:

  • Knowledge of SAP.
  • Engineering or technical experience.
  • Account management or customer support experience.

Location, Relocation and Visa Requirements

This position is based in Addis Ababa, Ethiopia, and does not offer relocation assistance. Candidates must live in the immediate area or relocate at their own expense.

This is an international, locally hired position. Pay and benefits are determined at the local level and are not part of Boeing's U.S.-based payroll. Compensation will be commensurate with experience and qualifications and in accordance with applicable Ethiopian law.

Employment is subject to the candidate's ability to satisfy all applicable Ethiopian labor and immigration formalities.

Boeing will not sponsor applicants for employment visa status for this position.

Export Control and Work Schedule

  • Export Control: This is not an Export Control position.
  • Shift: Not a shift worker in Ethiopia.

Application Deadline

September 25, 2026

Interested and qualified candidates should apply through Boeing's official careers application system before the deadline.

How to Apply

Apply for the Customer Support Specialist (Customer Support Management) position through the official Boeing application portal:

Apply Here

Boeing is an equal opportunity employer and states that it does not accept unlawful discrimination in its recruitment or employment practices on grounds covered by applicable law.

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