Bunna Bank Junior Customer Service Officer Job Vacancy 2026 – Hawasa District Branches
Organization: Bunna Bank S.C.
Job Title: Junior Customer Service Officer
Job Category: Banking Jobs / Customer Service Jobs
Employment Type: Full‑time
Location: Hawasa District Branches (Dodola, Dolomena, Yabelo)
Application Deadline: August 25, 2026
📌 About Bunna Bank
Bunna Bank is a leading financial institution in Ethiopia, offering a wide range of commercial banking products and services. The Bank is committed to financial inclusion, excellence in customer service, and sustainable growth across its expanding branch network.
💼 Job Purpose
The Junior Customer Service Officer role is an entry‑level position designed to prepare candidates for promotion to Customer Service Officer after completing a structured six‑month rotational training program across operational and model branches.
🔑 Key Responsibilities
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Customer Service & Account Operations: Attend to customers, open accounts, process passbooks/cheque books, and manage registers.
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Sales & Business Development: Promote and sell bank products and services, recruit new customers, and generate sales leads.
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Relationship & Agent Management: Build and maintain strong relationships with merchants, agents, and branch clients.
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Transaction Processing & Back‑Office Support: Handle cheque deposits, file documents, and assist Customer Service Officer I.
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Financial Reconciliation: Reconcile daily ATM, POS, and merchant transactions; balance branch books; settle suspense accounts.
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Compliance & Resource Mobilization: Adhere to NBE directives and branch procedures while supporting resource mobilization.
🎓 Qualifications & Experience
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Education: Bachelor’s Degree in Accounting, Management, Finance, Economics, Banking & Finance, or related fields.
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Experience: No prior experience required (entry‑level).
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Core Competencies:
- Basic understanding of banking operations
- Strong customer relationship and interpersonal skills
- Presentable appearance and excellent teamwork abilities
📑 Employment Information
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Type: Full‑time
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Training Commitment: 6‑month rotational program in designated branches
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Location: Hawasa District Branches (Dodola, Dolomena, Yabelo)
👉 How to Apply
Interested and qualified applicants should submit their applications via the official link:
https://forms.gle/Vd8psKnpuxMqLTGE7
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