Bunna Bank Junior Customer Service Officer Job Vacancy in Ethiopia 2026

Bunna Bank Junior Customer Service Officer Fresh Graduate Job Vacancy 2026 – Chiro Branch, Ethiopia 

Bunna Bank is hiring a Junior Customer Service Officer for its Chiro Branch, offering an entry-level banking opportunity with six months of rotational on-the-job training and no prior experience required.

Employer: Bunna Bank
Position: Junior Customer Service Officer
Branch: Chiro Branch
Location: Chiro, Ethiopia
Employment Type: Full-time
Experience: No prior experience required
Training: Six-month rotational on-the-job training
Application Deadline: September 10, 2026

About Bunna Bank

Bunna Bank is a financial institution in Ethiopia providing commercial banking products and services through its branch network. The bank focuses on financial inclusion, customer service, and sustainable growth.

Junior Customer Service Officer – Chiro Branch

Bunna Bank is seeking an entry-level Junior Customer Service Officer for its Chiro Branch. The selected candidate will participate in a structured six-month rotational on-the-job training program across designated model and operational branches.

During the training period, the Junior Customer Service Officer will develop practical knowledge of the bank’s operational policies and procedures while supporting customer service, business development, transaction processing, reconciliation, and branch operations.

The position reports to the respective Branch Manager, Business Manager, or Operation Manager.

Successful completion of the six-month training program provides an opportunity for promotion to Customer Service Officer.

Key Responsibilities

Customer Service and Account Operations

• Serve customers at the counter and provide support with account-related services.
• Open new customer accounts.
• Process passbooks and cheque books.
• Maintain and manage account registers.

Sales and Business Development

• Promote and sell the bank’s products and services.
• Promote alternative banking channels.
• Recruit new customers.
• Identify and generate potential sales leads.

Customer, Merchant and Agent Relationships

• Build and maintain relationships with branch customers.
• Develop effective working relationships with merchants and agents.
• Support branch activities involving customer and agent relationships.

Transaction Processing and Back-Office Support

• Process cheque deposits.
• File and maintain bank documents.
• Assist the Customer Service Officer I with operational activities.
• Support day-to-day back-office branch operations.

Financial Reconciliation

• Reconcile daily ATM transactions.
• Reconcile POS transactions.
• Reconcile merchant account transactions.
• Balance branch books.
• Settle suspense accounts in a timely manner.

Compliance and Resource Mobilization

• Follow established branch banking procedures.
• Comply with applicable National Bank of Ethiopia (NBE) directives and requirements.
• Handle returned cheques in accordance with applicable procedures.
• Participate in branch resource mobilization activities.

Qualifications and Experience

Education

Applicants should have a First Degree in one of the following fields:

• Accounting
• Management
• Finance
• Economics
• Banking & Finance
• A related field

A First Degree in Business Administration and Information System (BAIS) is advantageous.

Training or certification in Management Information Systems (MIS), Information Technology (IT), or a related area is also required according to the stated qualification criteria.

Work Experience

• No prior work experience is required.
• This is an entry-level banking position.

Core Competencies

Candidates should demonstrate:

• Basic understanding of banking operations.
• Strong customer relationship skills.
• Good interpersonal and communication skills.
• Professional and presentable appearance.
• Ability to work effectively as part of a team.

Training Requirement

The successful candidate must be able to complete a six-month full-time rotational training program at designated operational and model branches.

The training is designed to provide practical exposure to the bank’s operational policies, procedures, customer service activities, and branch operations.

Employment Details

Employment Type: Full-time
Position: Junior Customer Service Officer
Branch: Chiro Branch
Location: Chiro, Ethiopia
Experience Level: Entry level / No prior experience required

Application Deadline

September 10, 2026

How to Apply

Interested and qualified candidates should submit their application online using the following application form:

https://forms.gle/fF3xEUzAjsu3h75k6

Applicants should ensure that they meet the stated educational and other requirements before submitting their application.

Important Note

The position is specifically for the Chiro Branch and requires the successful applicant to commit to the six-month full-time rotational on-the-job training program.

Application Deadline: September 10, 2026

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