Dashen Bank Job Vacancy 2026 – Multiple Locations

Dashen Bank is hiring Customer Experience Partners across multiple districts in Ethiopia for 2026.

This senior-level role provides professionals with opportunities to lead customer experience initiatives in one of Ethiopia’s largest private banks. Candidates will gain exposure to branch operations, service quality management, and customer engagement strategies. The position is valuable for career growth in banking and financial services, offering practical experience in customer-centric innovation and operational excellence.

About Dashen Bank 

Dashen Bank, established in 1995, is among Ethiopia’s leading private banks. Headquartered in Addis Ababa, the bank operates through more than 450 branches, 10 dedicated forex bureaus, 400+ ATMs, and 950+ Point-of-Sale (POS) terminals nationwide. Dashen Bank is recognized for its financial achievements and for introducing breakthrough technologies to Ethiopia’s banking industry.

Available Job Position

Customer Experience Partner

• Employment Type: Full-time
• Career Level: Senior (8+ years)
• Key Responsibilities / Job Duties:
  • Lead customer experience initiatives across assigned branches
  • Implement service quality standards and customer engagement strategies
  • Oversee branch operations and ensure compliance with policies
  • Drive customer satisfaction and loyalty through innovative practices
  • Mentor and support branch staff in delivering exceptional service
• Qualifications & Experience:
  • Bachelor’s degree in Business Administration, Marketing, Management, Economics, or related fields
  • Master’s degree in the same fields is an added advantage
  • Minimum of 8 years’ relevant experience, including 2 years in a managerial role
  • Proven track record in branch operations, customer experience, or service quality roles
  • Professional qualification such as CCXP (Certified Customer Experience Professional) preferred
• Additional Job Details:
  • Locations: West Addis Ababa District, Nekemte, Dessie, Hawassa, Wolaita, Southwest, South Addis, Dire Dawa
  • Application Deadline: February 5, 2026

Salary & Benefits

As per the company salary scale 

How to Apply

Interested and qualified applicants should apply through the official application form links provided by Dashen Bank and follow the guidelines.

For inquiries, contact:

• Tel: 011-5-18-03-54 / 0115-18-03-55 / 011-5-18-09-18

Application Deadline: February 5, 2026.

Only shortlisted candidates will be contacted.