Ethio Telecom Job Vacancy 2026 – IT Technical Support Advisor for Addis Ababa, Ethiopia
Employer: Ethio Telecom
Job Title: IT Technical Support Advisor (National ID Systems)
Location: Addis Ababa, Ethiopia
Employment Type: Contract
Grade: 4.SB41
Salary: As per company scale
Application Deadline: August 23, 2026
Age Limit: Not greater than 30 years
Experience: No prior work experience required
About Ethio Telecom
Ethio Telecom is Ethiopia’s telecommunications provider, delivering communication and digital services and supporting the country’s digital transformation.
The company is seeking qualified candidates for the position of IT Technical Support Advisor (National ID Systems) in Addis Ababa.
Job Summary
The IT Technical Support Advisor will provide technical support for operating systems, computer hardware, software applications, networking, and IT service management tools. The role requires effective troubleshooting, customer support, teamwork, and the ability to adapt to evolving technologies.
Key Responsibilities
- Provide technical support for Windows, macOS, and Linux operating systems.
- Troubleshoot computer hardware and related technical problems.
- Support common software applications and remote support tools.
- Work with IT service management (ITSM) tools and ticketing systems.
- Apply basic networking knowledge, including TCP/IP, DNS, and DHCP, when resolving technical issues.
- Diagnose technical problems and provide appropriate solutions.
- Maintain a strong focus on customer satisfaction.
- Collaborate effectively with team members.
- Keep up to date with relevant technologies and industry developments.
Qualifications and Requirements
Education
Applicants should have a BSc Degree in one of the following fields:
- Computer Science
- Computer & Electrical Engineering
- Information Technology
- Information Systems
- Information and Communication Technology (ICT)
Experience
- No prior work experience is required.
- Fresh graduates are eligible to apply.
Technical Skills
- Proficiency in Windows, macOS, and Linux.
- Basic understanding of TCP/IP, DNS, and DHCP.
- Knowledge of computer hardware and troubleshooting techniques.
- Familiarity with software applications and remote support tools.
- Familiarity with ITSM tools and ticketing systems is preferred.
Other Requirements
- Strong communication and problem-solving skills.
- Good customer service orientation.
- Ability to work effectively as part of a team.
- Willingness to work flexible hours, including evenings and weekends.
- Commitment to continuous learning and keeping up with technology trends.
Preferred Certifications
The following certifications are listed as preferred:
- CompTIA A+
- ITIL Foundation
- Cisco Certified Networking
- Microsoft Certified: Modern Desktop Administrator Associate
Additional Information
Job Grade: 4.SB41
Employment Type: Contract
Work Location: Addis Ababa, Ethiopia
Age Requirement: Not greater than 30 years
Salary: As per company scale
How to Apply
Interested and qualified candidates should apply online through the Ethio Telecom career portal.
Application Portal:
https://www.ethiotelecom.et/job-openings
Applicants should:
- Ensure that their field of study matches the stated educational requirements.
- Complete the online application accurately.
- Print the application confirmation page after successful registration.
- Provide accurate information, as false information may result in termination without prior notice.
Female applicants are strongly encouraged to apply.
Only shortlisted candidates will be contacted through SMS or phone.
Application Deadline
August 23, 2026
Candidates are encouraged to complete their applications before the stated deadline.
Salary and Benefits
Salary and benefits will be provided in accordance with the organization's pay scale and Ethiopian labor standards.
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