FDRE MESOB Service – Call Center Advisor

FDRE MESOB Service – Call Center Advisor

Organization: FDRE MESOB Service (Modern Ethiopian Service for Organized Benefits)
Location: Imperial MESOB, Ethiopia
Employment Type: Full‑time
Application Deadline: Open until filled (limited positions available)

FDRE MESOB Service is a federal government initiative designed to provide citizens with a one‑stop digital and physical service center for accessing multiple government services. The platform integrates services from various institutions to make public services faster, more transparent, and more convenient.

Position: Call Center Advisor

Number of Positions: 5

Qualifications:

• Bachelor’s Degree or Diploma in IT, Business Administration, Communications, or related field
• Proficiency in Amharic and Afaan Oromoo
• Excellent communication and customer service skills
• Strong multitasking and problem‑solving abilities
• Ability to work effectively in a fast‑paced environment
• Age: 18–24 years

Commitment:

• 48 working hours per week
• Willingness to work on rotating shifts

What You’ll Do

• Handle inbound and outbound calls professionally
• Provide accurate information and support to citizens using MESOB services
• Resolve customer inquiries and escalate complex issues when necessary
• Maintain records of customer interactions and ensure service quality
• Contribute to improving transparency and efficiency in government service delivery

How to Apply

Interested applicants should apply through the following channels:

📞 Short Code: 9838
📄 Application Form: https://forms.gle/wVnPDwLYRTpE7c3r9

⚠️ Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted.