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FDRE MESOB Service Job Vacancy 2026 – Customer Service Officer

FDRE MESOB Service
2 hours ago
Full-time
On-site
Addis Ababa, Ethiopia
Customer Service Jobs in Ethiopia, Fresh Graduate Jobs in Ethiopia, Government Jobs in Ethiopia

FDRE MESOB Service is inviting qualified applicants to apply for the position of Customer Service Officer (CSO) in Addis Ababa, Ethiopia. This opportunity is offered under a one-year contractual employment arrangement and is suitable for candidates with relevant customer service experience, strong communication skills, and a commitment to delivering quality public services.

The successful candidates will respond to customer inquiries, resolve complaints, process service requests, collect feedback, and maintain positive relationships with service users. Applicants with knowledge of American Sign Language (ASL) will have an advantage.

FDRE MESOB Service encourages individuals with disabilities, including Deaf and hard-of-hearing candidates, to apply.

About FDRE MESOB Service

FDRE MESOB Service (Modern Ethiopian Service for Organized Benefits) is a federal government initiative designed to improve access to public services through integrated service centers. Its approach brings multiple government services together in one location to make service delivery more convenient, efficient, and transparent.

Job Overview

  • Organization: FDRE MESOB Service
  • Job Title: Customer Service Officer (CSO)
  • Job Location: Mesob Imperial, Addis Ababa, Ethiopia
  • Employment Type: Contractual
  • Contract Duration: 1 year
  • Experience: Relevant customer service experience
  • Education Requirement: Fresh Graduate 
  • Salary: As per the Organization scale 
  • Application Deadline: October 23, 2026

Key Responsibilities

The Customer Service Officer will be responsible for the following duties:

  • Respond to customer inquiries professionally and promptly.
  • Resolve customer complaints and address concerns efficiently.
  • Process customer service requests accurately.
  • Collect customer feedback to support improvements in service delivery.
  • Build and maintain positive customer relationships.
  • Contribute to a professional and customer-focused service environment.

Required Qualifications and Skills

Applicants should have relevant experience in customer service roles and demonstrate the following competencies:

  • Strong written and verbal communication skills.
  • Excellent problem-solving abilities.
  • Attention to detail and accuracy when handling service requests.
  • Commitment to delivering high-quality customer service.
  • Ability to address customer concerns professionally.
  • Knowledge of American Sign Language (ASL) is an advantage.

Equal Opportunity and Accessibility

FDRE MESOB Service encourages applications from individuals with disabilities, including Deaf and hard-of-hearing candidates.

How to Apply for FDRE MESOB Service Jobs

Interested and qualified applicants should submit their applications through the official recruitment form provided below.

Online Application Form:
https://forms.gle/soGCu1enpwbFCbbv8

Applicants should complete the form and submit their information before the application deadline.

Application Deadline: October 23, 2026

Join FDRE MESOB Service and contribute to improving public service delivery through professional customer support and effective communication.

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