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Grand MFI Job Vacancy 2026 – Customer Service Officer & Branch Manager

Grand Microfinance Institution S.C
2 hours ago
Full-time
On-site
Addis Ababa, Ethiopia
Accounting & Auditing Jobs in Ethiopia, Banking & Finance Jobs in Ethiopia, Customer Service Jobs in Ethiopia, Management Jobs in Ethiopia

Grand Microfinance Institution Share Company (Grand MFI) is inviting qualified applicants to apply for Customer Service Officer I and Branch Manager I positions in Sebeta and Addis Ababa. The vacancies are suitable for candidates with educational backgrounds in accounting, business management, management, economics, and related fields, with relevant experience in microfinance institutions preferred or required depending on the position.

About Grand Microfinance Institution

Grand Microfinance Institution Share Company (Grand MFI) was established in accordance with Proclamation No. 626/2009 of the National Bank of Ethiopia by 366 individual shareholders and one share company.

Grand MFI was established to provide financial and non-financial services to active poor and “missing middle income” urban and rural residents.

Vacancy Overview

  • Organization: Grand Microfinance Institution Share Company (Grand MFI)
  • Number of Positions: 2
  • Total Vacancies: 4 positions
  • Job Categories: Microfinance, Customer Service, Branch Management
  • Locations: Sebeta and Addis Ababa
  • Employment Type: Not specified
  • Application Method: Online application and document submission
  • Application Deadline: September 7, 2026

Available Positions

1. Customer Service Officer I

Number of Vacancies: 2

Work Location: Sebeta Branch

Qualifications

Applicants should have:

  • BA or Diploma in:
    • Accounting
    • Business Management
    • Related fields

Experience

  • Minimum 2–4 years of work experience, preferably in a Microfinance Institution (MFI).

Language Requirement

  • Afan Oromo language is mandatory.

2. Branch Manager I

Work Location: Addis Ababa – Kolfe Branch

Qualifications

Applicants should have a BA degree in:

  • Accounting
  • Business Management
  • Management
  • Economics
  • Other related fields

Experience

Applicants should have:

  • Minimum 3 years of work experience.
  • 1 year or more as a Branch Manager.
  • 2 years or more as a Senior Customer Service Officer in a Microfinance Institution.

How to Apply

Interested and qualified applicants who meet the stated requirements should submit their application and supporting documents.

Required Documents

Applicants should submit:

  • Application letter
  • CV
  • Copies of educational documents
  • Copies of work experience documents

The vacancy announcement states that submitted documents are non-returnable.

Online Application

Applicants can apply through the following application form:

Application Form:
https://forms.gle/bMikZFTEAarpy7r28

Document Submission

Required documents may be submitted to:

Grand Microfinance Institution Share Company
Human Resource and General Service Office
Head Office, around Beklo Bet Garad Tower, 7th Floor
Addis Ababa, Ethiopia

Application Deadline

September 7, 2026

Contact Information

Grand Microfinance Institution Share Company

Telephone: 0114705102

Important Information

  • Customer Service Officer I: 2 vacancies are available at the Sebeta Branch.
  • Afan Oromo language proficiency is mandatory for the Customer Service Officer I position.
  • Microfinance Institution experience is preferred for the Customer Service Officer I position.
  • The Branch Manager I position requires prior branch management and Senior Customer Service Officer experience as specified above.
  • Applicants should submit copies of their educational and work experience documents.
  • Submitted documents are non-returnable.

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