Inkomoko is hiring a Client Relationship Officer in Gambella, Ethiopia. This opportunity is suitable for experienced professionals with a background in client-facing roles within financial institutions, investment services, or related fields.
Client Relationship Officer – Gambella
Company: Inkomoko
Location: Gambella, Ethiopia
Work Arrangement: On-site
Job Category: Investment / Client Relationship Management
Career Level: Experienced
Experience: Minimum 4 years
Education: Bachelor's Degree in a related field
Deadline: August 26, 2026
About the Role
The Client Relationship Officer will manage a portfolio of clients and maintain strong customer relationships. The role involves client engagement, customer support, portfolio follow-up, business development, presentations, and collaboration with Inkomoko's investment team.
This Client Relationship Officer job in Gambella is particularly suited to candidates with experience working with clients in financial institutions in Ethiopia and an understanding of micro-businesses, loans, and savings products.
Key Responsibilities
- Manage a portfolio of clients and respond to inquiries, concerns, and complaints.
- Conduct regular client engagement and interviews to identify and address client needs.
- Develop presentations to introduce Inkomoko's services to new clients.
- Provide clients with updates on portfolio activity and performance.
- Develop and implement strategies to grow the customer base.
- Manage customer support incidents, escalations, and follow-ups.
- Maintain strong knowledge of Inkomoko's service offerings.
- Monitor results and implement improvements where necessary.
- Lead on-site customer meetings and training.
- Use customer support tools, procedures, processes, and performance metrics.
- Represent Inkomoko in the local business community and at relevant events.
- Work collaboratively with the investment team to provide effective client service and investment support.
- Maintain and organize client investment files.
Requirements
- Bachelor's Degree in a related field.
- At least 4 years of experience in a client-facing role within financial institutions in Ethiopia.
- Excellent verbal and written communication skills in English and the local language.
- Understanding of micro-businesses, loans, and savings products is an advantage.
- Strong customer service skills.
- Excellent computer skills, particularly Microsoft Excel and Word.
- Strong interpersonal, presentation, and organizational skills.
- Ability to work effectively in a team and fast-paced environment.
- Strong critical-thinking and problem-solving skills.
- Demonstrated perseverance and personal integrity.
Key Competencies
The successful candidate should be able to:
- Build and manage relationships with people from diverse backgrounds.
- Take initiative, prioritize objectives, and deliver results.
- Use technology effectively to improve efficiency and performance.
Benefits
According to the vacancy announcement, Inkomoko provides:
- Competitive salary and potential performance-based bonus.
- Learning and professional development opportunities.
- Health insurance for employees and dependents.
- Staff savings and provident fund.
- Negotiated bank rates for long-term employees.
- Annual leave, parental leave, and sabbatical options.
- A diverse and entrepreneurial working environment.
How to Apply
Interested applicants should submit their CV and explain why they are suitable for the position through the employer's application process.
Apply Here
Application Deadline: August 26, 2026
Only shortlisted candidates will be contacted. Employment is subject to successful background checks and other required verification.
Job Summary
| Position |
Client Relationship Officer |
| Company |
Inkomoko |
| Location |
Gambella, Ethiopia |
| Work Arrangement |
On-site |
| Education |
Bachelor's Degree |
| Experience |
Minimum 4 years |
| Category |
Investment / Client Relationship Management |
| Deadline |
August 26, 2026 |
This Inkomoko job vacancy 2026 provides an opportunity for experienced professionals seeking Gambella jobs in Ethiopia, particularly those with experience in financial institutions, investment services, customer relationship management, and client-facing positions.
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