IT Support Officer – British Embassy, Addis Ababa

IT Support Officer – British Embassy, Addis Ababa (Contract, 2026)

The British Embassy in Addis Ababa is seeking a qualified IT Support Officer to join its integrated team. This role offers the opportunity to contribute to the Embassy’s IT operations while supporting a wide range of development and diplomatic programs. The post holder will provide technical assistance, maintain IT systems, and ensure smooth IT service delivery across the mission. This role is based in Addis Ababa, Ethiopia, and follows standard Ethiopian labor practices. Etcareers editorial note: This position provides a valuable career opportunity for IT professionals looking to work in an international mission context.

Job Overview

The IT Support Officer is responsible for providing IT support services within the British Embassy in Addis Ababa. The role includes assisting staff with IT-related issues and offering technical guidance. The post holder reports to the IT Manager and collaborates with the Corporate Services Team. Employment type: Contract.

Key Responsibilities

• Provide day-to-day IT support for Embassy staff, including end-user assistance.
• Maintain and monitor IT infrastructure, including networking, cloud systems, and Microsoft services (Office 365, Teams, SharePoint, Exchange/Outlook).
• Support IT security protocols and structured cabling systems.
• Manage IT inventory and locally administered systems.
• Offer guidance on IT-related issues to ensure service continuity and quality.

Required Qualifications & Skills

Education

• Degree in Computer Science, Information Systems, or a related field.

Work Experience

• Minimum 3 years of professional experience in IT infrastructure and support services.
• Experience providing end-user support and working with Microsoft cloud and Office 365 environments.

Technical Skills

• Proficiency in Microsoft Exchange/Outlook, Teams, SharePoint.
• Knowledge of IT security principles and structured cabling.
• Networking and IT infrastructure competency.

Soft Skills

• Strong problem-solving and teamwork abilities.
• Effective communication in English and Amharic.

Preferred / Additional Qualifications

• Familiarity with AI or business intelligence tools.
• Experience in IT inventory management.
• Valid driving license.

Duty Station / Work Location

• City: Addis Ababa, Ethiopia
• Work Mode: On-site

Salary & Benefits

Salary and benefits will be provided in accordance with the organization’s pay scale and Ethiopian labor standards.

How to Apply

Submit your application through the official tal.net site operated by Oleeo.
Deadline: 11 February 2026
Only shortlisted candidates will be contacted.

Equal Opportunity Statement

The British Embassy in Addis Ababa is committed to fair and inclusive employment opportunities for all qualified candidates in Ethiopia.