PCM Digitally Enabled Customer Support Service Job Vacancy 2026: Sales Agent – Outbound Call Center

PCM Digitally Enabled Customer Support Service is hiring 25 Sales Agents – Outbound Call Center in Addis Ababa, Ethiopia. This is a full-time, office-based opportunity for candidates with 1–3 years of relevant sales or call center experience and fluent English communication skills. Successful candidates will be responsible for contacting prospective customers, generating sales, managing leads, and achieving performance targets.

Job Overview

• Company: PCM Digitally Enabled Customer Support Service
• Job Title: Sales Agent – Outbound Call Center
• Location: Addis Ababa, Ethiopia
• Number of Vacancies: 25
• Employment Type: Full-time
• Workplace: Office-based
• Career Level: Junior Level
• Required Experience: 1–3 years
• Education: Grade 12 completion or above
• Monthly Gross Salary: ETB 20,000 before deductions
• Additional Compensation: Commission based on sales target achievement
• Application Deadline: November 12, 2026
• Application Email: robelm5050@gmail.com
• Email Subject: Sales Agent – Outbound Call Center

About PCM Digitally Enabled Customer Support Service

PCM Digitally Enabled Customer Support Service is expanding its sales team in Addis Ababa. The company is seeking confident, ambitious, and results-oriented professionals who can engage prospective customers, communicate product and service benefits, and contribute to sales growth in a technology-enabled working environment.

Key Responsibilities

• Make outbound calls to prospective customers and introduce company products and services.
• Identify customer needs and explain product benefits clearly and persuasively.
• Convert prospective customers into customers using effective sales techniques.
• Respond professionally to customer questions, objections, and concerns.
• Follow up with interested prospects to improve sales conversions.
• Manage assigned leads and maintain accurate customer information and call records in the CRM system.
• Meet daily, weekly, and monthly sales targets.
• Follow approved sales scripts, company procedures, quality standards, and compliance requirements.
• Participate in coaching sessions and performance reviews.
• Collaborate with team leaders and colleagues to achieve individual and team sales goals.

Job Requirements and Qualifications

Applicants should meet the following requirements:

• Grade 12 completion or above.
• Fluency in spoken English is mandatory, with the ability to communicate confidently and professionally.
• 1–3 years of relevant experience in outbound sales, telesales, telemarketing, call centers, customer acquisition, or business development.
• Strong communication, active listening, persuasion, and negotiation skills.
• Confidence in making outbound calls, handling objections, and converting prospects into customers.
• Basic computer literacy and the ability to use CRM systems and digital tools.
• Good follow-up, time management, and organizational skills.
• Ability to work under pressure in a fast-paced, target-driven environment.
• Self-motivation, resilience, professionalism, and accountability for results.
• Willingness to receive coaching and feedback and continuously improve performance.
• Availability to work full-time from the office in Addis Ababa.

Additional Advantage: Arabic-speaking ability is an advantage but is not mandatory.

Salary and Benefits

• Monthly gross salary of ETB 20,000, before deductions.
• Additional commission based on sales target achievement.
• Income tax and pension contributions deducted as applicable.
• Structured onboarding and practical sales training.
• Ongoing sales coaching and professional development.
• A professional, technology-enabled working environment.
• Potential career advancement based on performance and business needs.

How to Apply

Interested and qualified candidates should submit their updated CV through the EthioJobs recruitment portal or send it directly by email to:

Email: robelm5050@gmail.com

Email Subject: Sales Agent – Outbound Call Center

Applicants should highlight their relevant sales or call center experience, English communication skills, and professional achievements in their CV.

The recruitment process may include CV screening, an English communication assessment, an interview, and a practical sales evaluation. Only shortlisted candidates will be contacted for the next stage.

Application Deadline: November 12, 2026

Please note that this is a full-time, office-based position in Addis Ababa. Candidates must be fluent in English, have 1–3 years of relevant experience, and be comfortable with outbound calling and performance-based sales targets.