Service Delivery / NOC Coordinator

Key Responsibilities:

• Coordinate incidents and customer service requests
• Track SLAs and manage escalations
• Manage ticketing systems and workflow processes
• Coordinate field engineers and technical teams
• Provide customer communication and status updates
• Prepare operational and service performance reports

Core Competencies:

• Strong organizational and coordination skills
• Knowledge of ITIL and service management practices
• Experience with ticketing systems such as ServiceNow or Jira
• Excellent communication and customer handling skills
• Ability to manage multiple priorities effectively

Qualifications & Experience:

• Bachelor’s degree in IT, Business, or related field
• Experience in service delivery or technical coordination

ITIL Foundation certification is an advantage