Technical Sales Support Agent (Voice)
TrustlinkFull-Time | Permanent
Work from Home (Ethiopia)
$800 - $1,000 USD/month
Who We Are
TrustlinkJobs is a US-based company (Headquarters: Frisco, Texas) providing world-class customer support and technical sales solutions to music technology brands. We are licensed, verified, and have been operating since 2018 with team members across 15+ countries.
Why Ethiopia? We value the strong work ethic, English proficiency, and technical talent that Ethiopia professionals bring. You will be joining a team of 50+ Ethiopians already thriving with us.
The Role: What You'll Actually Do
You will be the voice of our clients — music technology brands selling speakers, headphones, mixers, and streaming services. Your job is to:
* Answer inbound voice calls from customers who need help with their audio products
* Troubleshoot technical issues (e.g., "My Bluetooth won't pair" or "No sound from left speaker")
* Identify opportunities to upsell accessories, warranties, or premium subscriptions
* Document every interaction in our CRM (Zendesk/Salesforce)
* Collaborate with your team lead when you need help solving complex issues
Work Schedule (USA Hours)
Why USA hours? You will be supporting customers in the United States during their business hours.
Typical Shift: 1:00 PM – 9:00 PM Ethiopia Time (matches 8:00 AM – 4:00 PM US Eastern Time).
Weekend Requirement: Must work Saturdays and Sundays (USA weekends). You will get two weekdays off instead.
Training Period (First 2 weeks): Flexible daytime hours for training sessions
Shift Notice: Your schedule is provided 2 weeks in advance. No last-minute surprises.
Weekend work is compensated fairly. You are not expected to work more than 40 hours/week.
✅What We're Looking For (Must-Haves)
6+ months voice customer support experience (call center, BPO, or any phone-based role)
Excellent spoken English — clear, friendly, and professional (no heavy accent barrier)
Computer literacy— you can type fast, navigate CRMs, and learn new software quickly
Problem-solving mindset — you enjoy figuring out why something isn't working
Reliable internet & quiet workspace — 20 Mbps download / 15 Mbps upload minimum
Passion for music, audio gear, or streaming platforms (Spotify, Apple Music, Tidal)
Sales or retail experience — you know how to recommend products naturally
Basic understanding of audio hardware (speakers, headphones, amplifiers, mixers)
Experience with Zendesk, Freshdesk, or Salesforce
If you have none of these, apply anyway. We train the right attitude.
Equipment & Internet
Your own laptop or desktop (Windows 10/11 or Mac, 8GB RAM minimum)
Reliable internet connection (20 Mbps down / 15 Mbps up)
A quiet room with no background noise during calls
We provide (after you pass training):
Professional noise-cancelling headset (shipped
Monthly internet allowance ($30.89 USD added to your salary)
Paid training during your first 2 weeks
Important: TrustlinkJobs will never ask you to buy equipment. We ship it to you after training.
Compensation & Benefits
1. Training (First 2 Weeks)
$100 USD per week (paid weekly)
2. Monthly Salary (After Training)
$800 – $1,000 USD
3. Internet Allowance
$30.89 USD monthly
4. Performance Bonus
Up to $150/month based on CSAT & upsells
Other Benefits:.
✅ Paid time off (14 days per year after 6 months)
✅ Career growth — we promote from within (Team Leads, Quality Assurance, Trainers)
✅ Work with international teams — you'll have colleagues in the US, Ethiopia, India, and Philippines
✅ No hidden fees — we never charge candidates for job placement
Ready to Apply?
Click the button below to complete our short application form (5-10 minutes).
We never ask for payment. Report scams to fraud@trustlinkjobs.com