TOPPAN Security Ethiopia S.C is hiring an L1 System Support Engineer for a full-time, office-based position in Ethiopia. The opportunity is suitable for an entry-level IT professional or fresh graduate with 0–2 years of experience and foundational knowledge of computer hardware, software, operating systems, and technical troubleshooting.
Job Overview
| Job Detail |
Information |
| Company |
TOPPAN Security Ethiopia S.C |
| Job Title |
L1 System Support Engineer |
| Job Category |
IT / Technical Support |
| Career Level |
Entry Level / Fresh Graduate |
| Employment Type |
Full-time |
| Experience |
0–2 years |
| Work Location |
Multiple Locations, Ethiopia |
| Work Arrangement |
Office-based |
| Positions Available |
1 |
| Eligible Applicants |
Ethiopian Nationals |
| Salary |
Attractive |
| Application Deadline |
September 4, 2026 |
About the L1 System Support Engineer Position
The L1 System Support Engineer will serve as the first point of contact for technical support requests. The role focuses on providing initial assistance for software, hardware, driver, and basic operating-system issues while ensuring that support requests are properly documented and resolved or escalated.
The successful candidate will work with L2 and L3 support teams and develop practical experience in IT support, troubleshooting, ticket management, and technical documentation.
Key Responsibilities
- Receive technical support requests through ticketing systems, email, phone, or chat.
- Log, categorize, and prioritize support tickets accurately and promptly.
- Perform initial troubleshooting of software, hardware, and driver-related issues.
- Assist users with basic system setup, configuration, and issue resolution.
- Escalate unresolved or complex issues to L2/L3 support teams with complete troubleshooting notes.
- Follow established IT support processes and Standard Operating Procedures (SOPs).
- Maintain accurate and up-to-date ticket records and technical documentation.
- Assist with routine software installations and updates under appropriate guidance.
- Monitor ticket status and follow up with users to support timely resolution and closure.
- Learn the organization's systems, tools, and support procedures.
- Develop technical troubleshooting skills toward L2-level support responsibilities.
Required Qualifications and Experience
Applicants should have:
-
0–2 years of professional experience in IT support, helpdesk, or a related technical role.
- Internships, hands-on coursework, and relevant IT projects are acceptable.
- Foundational knowledge of computer hardware, software, and drivers.
- Basic knowledge of Windows and/or Linux operating systems.
- Familiarity with IT support processes, ticketing systems, or workflow concepts.
- Ability to learn new technical tools, systems, and processes quickly.
- A systematic approach to troubleshooting technical problems.
- Strong ownership and follow-through when handling assigned support requests.
Preferred Skills and Additional Qualifications
The following are considered advantageous:
- Experience with ticketing or IT service management (ITSM) tools such as Jira.
- Basic understanding of computer networking concepts.
- Knowledge of IP addresses and basic connectivity testing, including ping.
- Relevant IT certifications, coursework, or self-directed technical projects.
- CompTIA A+, Network+, or similar certifications.
- Previous customer-facing or service-oriented experience.
Soft Skills and Other Requirements
- Strong teamwork and collaboration skills.
- Ability to work effectively with senior technical support staff.
- Clear written and verbal communication skills.
- Ability to explain technical issues in simple terms to non-technical users.
- Fluency in spoken and written English.
- Patience, positive attitude, and willingness to learn.
- Good time-management and organizational skills.
- Ability to manage multiple support requests and meet deadlines.
- Strong attention to detail when documenting issues and following procedures.
Salary and Benefits
Salary: Attractive.
The vacancy announcement does not provide further details regarding specific benefits.
Application Information
Position: L1 System Support Engineer
Company: TOPPAN Security Ethiopia S.C
Employment Type: Full-time
Experience Level: Entry Level / Fresh Graduate
Experience Required: 0–2 years
Location: Multiple Locations, Ethiopia
Work Arrangement: Office-based
Number of Positions: 1
Eligibility: Ethiopian Nationals only
Deadline: September 4, 2026
How to Apply
Interested and qualified Ethiopian nationals should submit their applications through the official TOPPAN Security recruitment platform.
Application Link:
https://toppansecurity.teamtailor.com/jobs/8233162-l1-system-support-engineer
Application Deadline: September 4, 2026
Applicants should submit their applications before the stated deadline.
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