Skip to main content
K

Trainee Junior Customer Service Officer Vacancy in Ethiopia

KebronHill Microfinance Institution
1 hour ago
Full-time
On-site
Addis Ababa, Ethiopia
Accounting & Auditing Jobs in Ethiopia, Banking & Finance Jobs in Ethiopia, Customer Service Jobs in Ethiopia, Economics Jobs in Ethiopia, Fresh Graduate Jobs in Ethiopia, Marketing Jobs in Ethiopia

KebronHill Microfinance Institution S.C. (KHMFI) is inviting qualified fresh graduates to apply for the position of Trainee Junior Customer Service Officer in Addis Ababa. Applicants with a Bachelor’s Degree or Diploma in Management, Business Administration, Economics, Accounting, Finance, Marketing, or a related field are encouraged to apply. No prior work experience is required.

About KebronHill Microfinance Institution

KebronHill Microfinance Institution S.C. (KHMFI) is a microfinance institution licensed by the National Bank of Ethiopia. The institution focuses on providing accessible financial services while combining financial sustainability with positive social impact and community development.

Job Overview

  • Employer: KebronHill Microfinance Institution S.C. (KHMFI)
  • Position: Trainee Junior Customer Service Officer
  • Job Category: Banking and Finance
  • Location: Head Office, Addis Ababa, Ethiopia
  • Employment Type: Full-time
  • Experience: 0 years
  • Application Deadline: November 9, 2026

Required Qualifications and Skills

Applicants must meet the following requirements:

  • Bachelor’s Degree or Diploma in Management, Business Administration, Economics, Accounting, Finance, Marketing, or a related field.
  • Strong communication and interpersonal skills.
  • Excellent customer service orientation.
  • Analytical skills and the ability to interpret financial data.
  • Good knowledge of economic and financial topics.
  • Strong attention to detail and problem-solving abilities.
  • Ability to work effectively in a team and adapt to a dynamic work environment.

Work Experience: No prior work experience is required (0 years).

Major Duties and Responsibilities

The Trainee Junior Customer Service Officer will perform the following duties:

  • Support the design and implementation of market research and client survey activities.
  • Identify and solicit new loan accounts in line with periodic performance targets outlined in the branch business plan.
  • Participate in and lead marketing campaigns to attract new clients and expand branch outreach.
  • Provide prospective clients with clear information about KHMFI’s financial products and services.
  • Assist the Branch Manager in preparing annual business plans and budgets.
  • Facilitate focus group discussions (FGDs) with clients to collect feedback and insights.
  • Receive and review loan applications and conduct credit appraisals of applicants and their guarantors, where applicable.
  • Conduct on-site inspections and appraisals of loan collateral, ensuring proper valuation and documentation.
  • Prepare and present credit applications to the branch credit committee.
  • Coordinate arrangements for credit committee meetings.

How to Apply

Interested and qualified applicants should submit the following documents:

  • Updated CV
  • Cover letter
  • Copies of educational credentials
  • Three professional references

Application Email: HR@kebronmfi.com

Application Deadline: November 9, 2026

Applicants should submit their applications by email before the closing date.

📲 Get Daily Jobs in Ethiopia – Join ETcareers on Telegram:

https://t.me/Etcareersjobs