ZamZam Bank S.C Job Vacancy 2026 – 3 Positions in Ethiopia

ZamZam Bank S.C is inviting qualified and experienced applicants to apply for three banking job vacancies in Ethiopia. The available positions are Banking Business Officer I, Senior Banking Business Officer, and Branch Manager I. Candidates with relevant banking experience, customer service skills, and knowledge of banking operations are encouraged to apply.

About ZamZam Bank S.C

ZamZam Bank S.C is the first bank licensed by the National Bank of Ethiopia to operate as a full-fledged Interest-Free Bank. The bank aims to promote financial inclusion by providing banking services to individuals and communities who may be underserved by conventional financial systems.

Job Overview

• Hiring Organization: ZamZam Bank S.C
• Job Location: Ginir, Arbaminch, Delomena, and Agaro, Ethiopia
• Number of Positions: 3
• Employment Type: Full-time
• Application Method: Online application
• Application Deadline: Within 7 days from the announcement date

Available Job Positions

1. Banking Business Officer I

Duty Station: Ginir and Arbaminch

Educational Qualification

• Bachelor's Degree in Business Administration, Finance, or a related field.

Work Experience

• Minimum of 2 years of branch banking experience.
• At least 1 year of experience as a Junior Officer.

Required Skills and Competencies

• Knowledge of banking operations and financial products.
• Experience in cash management and transaction processing.
• Familiarity with digital banking services and banking software.
• Strong customer service and communication skills.
• Understanding of banking regulations, compliance, and operational risk controls.
• Sales, marketing, and customer acquisition skills.
• Knowledge of Interest-Free Banking is an added advantage.

Key Responsibilities

• Respond to customer inquiries and complaints professionally.
• Process cash and non-cash transactions accurately and securely.
• Assist customers with account opening, account closure, and digital banking services.
• Promote the bank's products, services, and digital banking solutions.
• Identify potential customers and participate in deposit mobilization activities.
• Verify customer signatures and maintain accurate transaction records.
• Reconcile daily cash transactions and prepare operational reports.
• Ensure compliance with banking policies, procedures, and regulatory requirements.
• Maintain customer relationships and contribute to branch sales targets.
• Assist with vault cash management when assigned by the Branch Manager.

2. Senior Banking Business Officer

Duty Station: Delomena

Educational Qualification

• Bachelor's Degree in Business Administration, Management, or a related field.

Work Experience

• Minimum of 3 years of banking experience.
• At least 2 years of experience at officer level in a similar role.

Required Skills and Competencies

• Strong knowledge of banking operations and transaction authorization.
• Understanding of banking regulations, compliance, and risk management.
• Proficiency in banking software and transaction processing systems.
• Knowledge of cash management, vault operations, and reconciliation.
• Excellent customer service and communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to monitor operational procedures and maintain internal controls.

Key Responsibilities

• Review, verify, and authorize banking transactions according to established procedures.
• Ensure transactions comply with regulatory requirements and the bank's risk appetite.
• Countersign transaction tickets and supporting documents.
• Maintain dual control during vault access and cash movements.
• Monitor daily cash balancing and investigate transaction discrepancies.
• Respond to customer requests and resolve complaints promptly.
• Promote banking products, services, and alternative banking channels.
• Support account opening, cross-selling, and resource mobilization activities.
• Monitor branch operations for compliance with policies and procedures.
• Identify opportunities to improve customer service and operational efficiency.
• Contribute to branch business development and performance targets.

3. Branch Manager I

Duty Station: Agaro

Educational Qualification

• Bachelor's Degree in Business Administration, Finance, Accounting, or a related field.

Work Experience

• Minimum of 5 years of banking experience.
• At least 2 years in a supervisory or managerial position, such as Assistant Branch Manager, Customer Service Manager (CSM), or Customer Service Supervisor (CSS).

Required Skills and Competencies

• Strong branch operations and service management skills.
• Experience in sales, business development, and customer acquisition.
• Knowledge of banking regulations, Anti-Money Laundering (AML), Know Your Customer (KYC), and internal controls.
• Financial management, budgeting, and performance monitoring skills.
• Strong customer relationship management abilities.
• Leadership, staff supervision, and coaching skills.
• Risk management, communication, and problem-solving abilities.
• Understanding of Interest-Free Banking principles and services.

Key Responsibilities

• Oversee daily branch operations and ensure efficient banking service delivery.
• Manage branch resources, personnel, cash handling, and operational activities.
• Develop and implement strategies to achieve branch sales and business growth targets.
• Promote banking products and services to attract and retain customers.
• Ensure compliance with regulatory requirements, AML, KYC, and internal policies.
• Monitor branch financial performance, revenue, expenses, and profitability.
• Supervise, motivate, coach, and evaluate branch employees.
• Resolve customer complaints and improve service quality.
• Identify operational risks and implement appropriate control measures.
• Maintain accurate financial records, reports, and transaction documentation.
• Prepare branch performance reports and strategic action plans.
• Build relationships with local businesses, community organizations, and other stakeholders.
• Represent the bank in community engagement and business development activities.

How to Apply for ZamZam Bank Jobs

Interested and qualified applicants who meet the stated requirements should apply online through ZamZam Bank's application form.

Online Application Link: https://forms.gle/Muqmf2ZrZCqzGuw58

Required Application Documents Applicants should prepare the following documents:

• Application letter.
• Updated Curriculum Vitae (CV).
• Educational credentials.
• Relevant work experience credentials.

Application Instructions

1. Prepare all required application documents in PDF format.
2. Clearly indicate the position and duty station for which you are applying.
3. Complete the online application form and submit the required documents.
4. Submit your application within 7 days from the vacancy announcement date.

Important Information for Applicants

• Only applicants who meet the stated minimum requirements will be considered.
• Only shortlisted candidates will be contacted.
• Applicants should ensure that their documents are complete and submitted through the designated online application form.

Apply now for ZamZam Bank S.C job vacancies in Ethiopia and explore opportunities in branch banking, banking operations, and branch management.